Patient Experience Manager 3

Role Overview

Sodexo is seeking a Patient Experience Manager 3 for Beth Israel Deaconess Medical Center (BIDMC), a nationally recognized academic medical center and major teaching hospital of Harvard Medical School located in Boston, Massachusetts. This leadership role is responsible for driving an exceptional patient dining and hospitality experience while supporting operational excellence throughout the health system.

What You'll Do

• Lead all patient experience initiatives for Food and Nutrition Services.
• Conduct daily patient rounding to assess satisfaction, identify concerns, and ensure service excellence.
• Develop and implement service recovery strategies to resolve patient concerns promptly and effectively.
• Analyze patient satisfaction data and create action plans to improve outcomes.
• Partner with nursing and clinical teams to support a seamless patient-centered experience.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Bachelor's degree or equivalent experience.
• 3+ years of leadership experience in healthcare, hospitality, patient services, hotel operations, or customer experience management.
• Demonstrated success improving customer or patient satisfaction metrics.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to analyze data and implement improvement strategies.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Bachelor’s degree or equivalent experienceMinimum Functional Experience: 3 years