Senior Manager, AI Product

What is the opportunity? 

As Senior Manager, AI Product in the AI & Conversational Banking team within Digital and Personal Distribution (DPD), you will improve the advisor and client experience through innovative and nascent technologies used by our call centre advisors. You will be the Product Owner for AI product(s) and inform and execute against the Advice Centre AI roadmap. You will lead cross-functional teams/squad(s) through prioritization and implementation of critical transformational initiatives and will be responsible for the full cycle of product management activities, including scoping and discovery, risk assessments and reviews, product maintenance, strategy development, and execution. 

What will you do?

• Lead cross-functional teams/squad(s) and collaborate with partners on requirements gathering, prioritization, execution, and communication of projects and critical transformational activities

• As product owner for key Advice Centre AI technologies and processes, be responsible for end-to-end product management, including scoping and discovery, risk assessments and reviews, product maintenance, strategy development, product design and improvement opportunities

• Partner with Advice Centre, business, role design, product design, tech, data, and risk stakeholders to understand advisor / client needs / experience, complete analysis, define deliverables and requirements that meet client/business needs and expectations, and execute with pace

• Gather requirements from others to ensure a clear understanding of initiatives and work with project team and partners to define testing, strategies/scripts, required data, and expected results

• Identify product risk profile and promote innovative or improved methods to execute at pace, implementing best practices

• Maintain a high level of communication standards across partner groups, serving as a Advice Centre AI product expert across the organization

• Creatively manage through roadblocks

• Ensure that all required sign-offs are obtained and that initiatives are within budget and deliver against productivity targets

What do you need to succeed?

Must-have

• 5+ years of experience in digital product management within banking, financial services, or a related industry

• 5+ years of experience leading and executing strategic projects, initiatives, or transformation programs

• Experience with Project Management and/or Business Agility principles (e.g. Scrum, KanBan)

• Willingness to challenge the status quo, think outside the box, and identify process improvement opportunities to move at pace

• Strong analytical, communication, presentation, and facilitation skills

• Proven ability to deal with complexity and ambiguity, and demonstrated capability to lead/manage cross-functional partnerships

• Experience developing technology and/or business strategy

Nice-to-have

• Generative / agentic AI knowledge and experience

• Knowledge of digital channels or digital banking solutions

• Knowledge of Advice Centre or Advice Centre technology

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stocks where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing teams

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Job Skills

Agile Product Development, Communication, Customer Service, Customer Success, Decision Making, Group Problem Solving, Leadership, Long Term Planning, Teamwork, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-07-062026-07-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.