Client Success Support Specialist

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes.

Since its founding in 2019, over 500 partners -- a range of nonprofit organizations, national political committees, and individual campaigns -- have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy. 

The Client Success Support Specialist will onboard and support clients leveraging our civic tools and data—and, as a result, join our team in working to mobilize voters and constituents to take action at every level of government. 

In this position, you will deliver a cohesive, responsive, and high-quality support experience for both clients and end users. Key responsibilities include managing our support portal and resolving incoming tickets from candidates, voters, clients, and other stakeholders. You will receive comprehensive training to build, configure, and maintain customized sites for our clients. Additionally, you will oversee a portfolio of accounts, managing clients from onboarding to offboarding, engaging in proactive outreach and gathering valuable user feedback to continuously improve our services. 

Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); Civitech does have an office in Austin, TX.

It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply.