Certifier

Description

This on-site position is located in Georgetown, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a Certifier who will be responsible for the accurate and efficient completion of the intake process for Heating and Crisis Services of the Low-Income Heating Energy Assistance Program (LIHEAP). 

The schedule for this part-time position may vary Monday through Friday, between the hours of 8:30 am - 4:30 pm, up to 28 hours per week, and may require occasional availability outside of regular business hours, as needed. 

Essential Functions:

• Work with clients to explain the program services and application process, answer questions and provide clarification to determine the full needs of clients.
• Determine all sources of income, total number in the household, and calculate gross household income following regulations.
• Collect and verify all required documents based on program guidelines and verify with other sources to determine program eligibility.
• Ensure completeness of applications and determine preliminary eligibility of client.
• Address clients’ complaints/concerns and, if necessary, provide explanation of reasons a client is not eligible for services.
• Document all activity in LIHEAP database system.
• Contact vendors to determine crisis need, fuel type, validity of vendor choice, etc.
• Create and maintain case records including case follow-up.

Requirements

Minimum Qualifications:

• High School diploma or equivalent and one year in a client facing role, or equivalent combination of education and experience.
• Demonstrated computer skills including Microsoft Office Suite and email applications.
• Strong problem-solving, attention to detail, and organizational skills.
• Excellent written and verbal communication skills.
• Demonstrated aptitude for working with numbers.
• Ability to maintain confidential/sensitive information and data.
• Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
• Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws.
• Commitment to the mission and values of Catholic Charities.

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends