- Location
- 5540 Glenwood, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Director
- Experience
- 8+ years
- Source
- Workday
Description
Primary Location: Grand Rapids, MI
Employee Status: Full-Time
Workplace Type: Hybrid
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position: LMCU is seeking a strategic and innovative Director of Application Support to lead the support, optimization, and strategic direction of enterprise applications that drive business success. This position oversees application support teams, partners with business leaders to align technology solutions with organizational goals, and develops long-term application roadmaps that improve efficiency, scalability, and user experience.
What you’ll do:
- Lead, develop, and mentor the Application Services team, overseeing staffing, performance management, training, and professional development initiatives.
- Direct the selection, implementation, optimization, and ongoing support of software applications to ensure alignment with business goals and operational needs.
- Champion Agile methodologies and iterative delivery practices that improve collaboration, prioritization, responsiveness, and overall business value.
- Partner with business units to provide application expertise, conduct feasibility assessments, support testing efforts, and guide successful solution implementations.
- Develop and maintain application roadmaps, upgrade schedules, and technology strategies that align with organizational priorities and future business needs.
- Evaluate emerging technologies, including artificial intelligence and automation, to identify opportunities that enhance operational efficiency and user experience.
- Monitor application performance, drive continuous improvement efforts, and ensure timely resolution of application issues and service disruptions.
- Manage vendor relationships, departmental budgets, compliance requirements, and business continuity planning to support reliable and effective application services.
What you’ll bring:
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
- 8+ years of experience supporting, managing, or implementing enterprise software applications.
- 5+ years of leadership experience overseeing technical teams.
- Experience building strong partnerships with business stakeholders and translating business needs into technical solutions.
- Knowledge of Agile methodologies, application lifecycle management, and technology governance practices.
- Experience with application strategy, roadmap development, and portfolio management.
- Strong analytical, problem-solving, communication, and relationship-building skills.
- Experience evaluating and leveraging emerging technologies, including AI and automation, preferred.
What you’ll get:
- All Employees: weekly pay and retirement savings options.
- Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
- To see a full list of our benefit offerings, check out this helpful guide!
Have additional questions about the role? Email the Talent Acquisition Team at: [email protected]. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.