Position Title: Operations Manager

Location:        Maiduguri, Nigeria

Supervisor:    Chief of Party

Project Description:

FHI 360 UK-Nigeria is the wholly owned subsidiary of FHI 360 UK, who themselves are a wholly owned subsidiary of FHI 360, and combined form part of FHI 360’s family of companies. FHI 360 UK-Nigeria was incorporated in 2026 to carry on the business of programme implementation, project management and the provision of advisory, technical and support services in relation to humanitarian, development, public health, educational and social impact initiatives, including the execution and management of projects funded by governmental, multilateral, bilateral or private institutions. This is in addition to supporting the full range of FHI 360 services, particularly in global health security and economic resilience.

Northeast Nigeria is currently facing a growing humanitarian crisis with a vast number of Internally Displaced Persons in need of emergency assistance. These IDPs are living among host communities, lacking access to livelihoods and resources, ultimately leading to unprecedented levels of malnutrition and food insecurity.

FHI 360 UK and FHI 360 UK-Nigeria are now expanding activities to support FHI 360 in Borno state to respond to the IDP crisis through integrated WASH, Health, Nutrition and Protection interventions 

Reporting to the CoP, the highly versatile position of Operation Manager will be responsible for leading and supporting a variety of cross-cutting functions among departments.  The Operations Manager will ensure and improve upon the efficiency of the project’s implementation, internal operating procedures and human resource functions, among other tasks.  The position will require significant daily coordination among departments, field offices, and the FHI 360 Country Office and will be responsible for directly overseeing operations, procurement, logistics, finance, HR, IT staff.

Duties and Responsibilities:

·                Provide leadership and guidance to all operations staff through supervision and by clearly identifying key roles and responsibilities, setting individual target objectives, giving constructive performance feedback, and ensuring the right tools, training, and resources are in place for success.

·                Develop and implement inter-departmental strategic and improvement plans to strengthen efficiency in activity planning, compliance with donor regulations, and adherence to the organization’s policies and procedures. 

·                Assist in planning the use of human resources.  In coordination with the HR and CoP, oversee placement of required staff as well as conduct new hire orientations. 

·                Improve processes and policies in support of organizational goals; formulate and implement departmental, and organizational policies and procedures to maximize output.

·                Oversee ALL Project inventory control and fleet management in conjunction with the Finance Department and Admin Officer.

·                Manage security protocols and plans in coordination with the Security Team, the Country Office, and headquarters, ensuring that plans are routinely updated and shared with project staff and partners. 

·                Oversee and monitor all project-related travel arrangements within Nigeria with support from administrative staff.

·                Maintain a high level of knowledge in all current organizational operations policies and guidelines, including enforcing corporate messages and initiatives.   Assist implementing partner organizations by providing interpretations of Donor and FHI 360 guidelines as they relate to operations and procurement policies.

·                In collaboration with the project Compliance Officer, liaise with the FHI 360’s Office of Compliance and Internal Audit to provide necessary documentation and/or answers to questions arising from internal and external reviews or audits.

·                Ensure appropriate operational input and support is provided to program staff and other involved parties during the preparation of their activity budgets and costed work plans.

·                Work with procurement as well as technical staff to ensure the correct procedures are followed in the purchase of goods and services and that actions are conducted in a highly efficient manner by promoting proper planning well in advance of upcoming activities.   

·                Interact regularly with CoP to provide updates on the organization’s implementation/operations status and resolve any problems or issues associated with operations.

·                Engage the COP and technical leaders in all aspects of operations planning and management to ensure the project’s strategic objectives are well understood to deliver anticipated results.

·                In collaboration with the Finance Manager and Team, review project spending vs. budget regularly to maintain expenditure controls aligning budgets to technical and operational activities.

·                Provide training and support to program staff and partners on policies, procedures, and requirements relating to operations and HR issues.

·                Other related duties as assigned or deemed necessary by the Chief of Party.

Knowledge, skills and abilities:

·                Comprehensive knowledge of concepts, practices, and policies with operations (including human resources) management. 

·                Excellent and demonstrated leadership, organizational, and managerial skills. 

·                Knowledge and application of Core Humanitarian Standards (CHS) and Sphere standards and Red Cross/NGO Code of Conduct.

·                Certification in project management preferred. 

·                Demonstrated experience in multi-sector project management and implementation. 

·                Demonstrated work planning and scheduling, staff development and capacity building experience. 

·                Demonstrated experience in leading and managing complex projects that are strategic in nature and national/international in scope. 

·                Must be able to read, write, and speak fluent English.

·                Experience operating in insecure environments.

·                Team player, articulate, professional, and able to communicate in a clear, positive manner with staff and partners. 

·                Ability to intervene with both senior and support staff with diplomacy and firmness.

·                Proficiency in Microsoft Office applications such as MS Word, MS Excel, and MS PowerPoint. 

·                Strong critical thinking and problem-solving skills. 

·                Proven proactive skills in identifying efficiency opportunities for overall project planning and implementation.

·                Ability to travel a minimum of 25%.

Qualifications and requirements:

·                Bachelor’s degree or its international equivalent in Business Administration, International Relations, Human Resources, Social Science, Public Health, or related fields required; and 7 – 9 years relevant experience.

·                Or MS/MA degree in Business Administration, Social Science, Public Health, or related fields required, and 5 – 7 years relevant experience.

·                Minimum of 5 years in a supervisory role with experience in office management and reporting.

·                Experience and good working knowledge of UN, USDoS, FCDO, ECHO Donor Guidelines.

Safeguarding:

FHI 360 UK-Nigeria is committed to providing a safe environment for all employees, beneficiaries and anyone contracted by FHI 360 UK Nigeria. This Includes taking measures to protect vulnerable people from Sexual Exploitation and Abuse (SEA) by either FHI 360 UK Nigeria employees or associated personnel. FHI 360 UK Nigeria abides by child safeguarding principles. FHI 360’s Safeguarding Policies apply and flow out to all FHI 360 UK Nigeria staff, board members, volunteers, and partner staff (subcontractors, consultants, vendors, and subrecipients), regardless of the funding mechanism or amount of contract, agreement, or purchase order.

The expected hiring salary range for this role is indexed to USD 15,229 - 20,000 for annual gross salary (basic and allowances). When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget.  For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected].

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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