Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Simpsonville, South Carolina

Compensation: $17.00 - $20.00 / hour

Description

What You'll Do

• Welcome clients and patients, creating a friendly, professional first impression and positive hospital experience.
• Answer incoming calls, schedule appointments, and coordinate client communications and follow-ups.
• Collect and accurately document patient histories, medical records, and appointment information.
• Manage patient check-in and check-out, prepare invoices, process payments, and assist with account questions.
• Coordinate with veterinarians and veterinary technicians regarding patient arrivals, scheduling needs, and client concerns.
• Assist with prescription, food, and over-the-counter product requests as directed by the medical team.
• Maintain accurate electronic medical records and support daily front-office organization and hospital operations.
• Help maintain a clean, welcoming reception area while supporting the needs of clients, patients, and teammates.

What We're Looking For

• High school diploma or equivalent required.
• Previous customer service, reception, administrative, or client-facing experience required.
• Veterinary reception or animal hospital experience strongly preferred; familiarity with veterinary terminology, medical records, and appointment scheduling is a plus.
• Excellent verbal and written communication skills, with confidence handling phone calls and in-person client interactions.
• Strong organization, attention to detail, and the ability to prioritize multiple responsibilities in a busy environment.
• Professional, compassionate, and composed when assisting clients during stressful or emotional situations, including unexpected illness and end-of-life care.
• Comfortable working around dogs and cats of varying sizes, temperaments, and medical conditions in an active veterinary hospital.
• Willingness to assist with patient movement and handling when appropriate, while following hospital safety and handling protocols.
• Dependable, adaptable, and collaborative, with the ability to work independently and support the needs of the medical team.

• Ability to remain on your feet for extended periods, including standing, walking, and moving throughout the hospital.
• Ability to bend, reach, and occasionally lift or move supplies and equipment.
• Comfortable working in close proximity to animals, including exposure to barking, pet dander, cleaning products, bodily fluids, and typical veterinary hospital odors.
• Ability to navigate a fast-paced clinical environment with frequent interruptions and changing priorities.
• Willingness to assist with safely guiding or moving patients as needed, with appropriate team support and handling procedures.

What We Offer

• Health Coverage: Medical, dental, and vision insurance options.
• Retirement Planning: 401(k) retirement savings plan.
• Paid Time Off: PTO and paid holidays, subject to eligibility requirements.
• Work-Life Support: Employee assistance resources, mental health support, and telemedicine services.
• Pet Care Discounts: Savings on veterinary services, medications, and care for personal pets.
• Professional Development: Training, continuing education opportunities, and resources to support career growth.
• Team Development: Opportunities to build new skills and explore future career paths within veterinary medicine.