Senior Specialist, Kit Management

Work Flexibility: Hybrid

Act as the Thailand Kit Planning & Readiness control tower, with regular onsite presence at the 3PL partner's facility, typically 2 days per week with a flexible third day based on operational needs, to stay close to physical kit operations and accelerate issue resolution. Plan daily kit readiness, maintain visibility of kit availability and dependencies, compare the 3PL partner's BOM status against our JDE, drive first-level closure of BOM gaps, convert approved consignment recommendations into account-level actions, act on expiry/E&O alerts, and own operational readiness KPIs. Coordinate with the 3PL partner, the Lead Supply Chain Analyst, Operations Specialist, Lead Operations Specialist, Marketing/Sales and other stakeholders so the right kit/consignment inventory is available in the right place at the required time. The role remains a Stryker Supply Chain role and must balance onsite execution with planning, analysis, reporting and process improvement.

Essential duties & responsibilities:

Time Allocation (guide)

• Daily kit planning & readiness: 30%

• BOM reconciliation & build readiness: 25%

• Consignment planning & field inventory: 20%

• Kit/consignment reconciliation & expiry actions: 15%

• Cross-functional coordination, reporting & improvement: 10%

Working model / onsite presence

• Typical steady state is 2 regular onsite days per week, with a flexible third day based on kit build, reconciliation, consignment, expiry or exception workload, while protecting sufficient time at our / approved work location for analysis, cross-functional planning and reporting.

• During the first 3 months of role launch or other high-intensity periods, onsite presence may increase to approximately 3 days per week to build process knowledge, establish routines and stabilize the operating model.

• Onsite scheduling must remain flexible and must not crowd out analysis, KPI review, cross-functional planning, reporting and continuous-improvement responsibilities.

1) Daily Kit Planning & Readiness

• Maintain daily/weekly visibility of kit demand, availability, allocation, return, redeployment and readiness with the 3PL partner and relevant business stakeholders.

• Use onsite presence at the 3PL partner's facility to validate physical readiness, observe operational constraints, shorten information lead time and resolve routine kit issues close to the source.

• Identify kit shortage, over-allocation or timing risks, flag idle/slow-use kits observed onsite, and propose operational actions to protect case readiness.

• Coordinate routine kit planning and readiness follow-up with the 3PL partner; escalate complex system/transaction issues to the Lead Operations Specialist.

2) BOM Reconciliation & Build Readiness

• Compare the 3PL partner's BOM completion status with our JDE and maintain a daily gap list identifying missing BOM sets, components, information and expected completion dates.

• Perform first-level fact finding: validate physical/build status with the 3PL partner, obtain missing business information from Marketing/Sales, request supply/incoming visibility from the Lead Supply Chain Analyst and inbound/customs ETA from the Operations Specialist.

• Use onsite access to verify physical stock/build status when data alone is insufficient, reducing repeated handoffs and unnecessary escalation.

• Escalate complex JDE/BOM structure/transaction mismatches to the Lead Operations Specialist and track the case through closure; notify Finance or other agreed stakeholders when routine BOM readiness milestones are completed.

3) Consignment Planning & Field Inventory

• Maintain operational visibility of consignment stock level, usage, replenishment need, return/recall actions and location readiness.

• Convert the Lead Supply Chain Analyst’s approved portfolio recommendations into an account-level deployment plan with the 3PL partner and Sales, execute right-sizing, redeployment or recall actions, and provide field input (actual usage, account constraints, execution feasibility) to the monthly portfolio review.

• Support field inventory accuracy and ensure operational actions are reflected in the agreed tracking/control process.

4) Kit / Consignment Reconciliation & Expiry Actions

• Perform first-level investigation of kit and consignment variances identified through the Lead Supply Chain Analyst’s inventory-reconciliation template and data logic.

• Validate physical/location/build/usage status and close routine discrepancies; escalate unresolved system/transaction discrepancies to the Lead Operations Specialist.

• Act on expiry/E&O alerts issued by the Lead Supply Chain Analyst by coordinating consume/redeploy/return/right-size actions for kit and consignment inventory.

5) Cross-Functional Coordination, Reporting & Continuous Improvement

• Own operational readiness KPIs (e.g., kit on-time readiness, aged BOM gaps, variance closure lead time) and run the weekly kit readiness review with the 3PL partner and Sales, providing concise daily/weekly readiness status, top constraints, aged gaps and actions to Supply Chain and 3PL partner stakeholders.

• Maintain standardized trackers and kit readiness SOPs/work instructions, and ensure handoffs among the 3PL partner, Supply Chain Operations, Finance and Marketing/Sales are clear.

• Use onsite observations and recurring issue patterns to propose process improvements, automation opportunities and clearer ways of working with the 3PL partner, and define automation requirements for the Lead Supply Chain Analyst.

• Ensure the role does not become purely transactional or administrative: maintain regular time for analysis, trend review, root-cause identification and improvement follow-through.

Education & Professional Qualification:

• Bachelor’s degree in Supply Chain, Logistics, Business, Engineering or related field.

• Minimum 2-4 years of relevant experience in planning, inventory, warehouse/3PL operations, kit management or order coordination; candidates with broader kit/consignment or medical device experience may be considered at a more senior level.

• Strong Excel skills and comfort working with daily operational trackers, ERP extracts and inventory data; JDE/SAP experience is preferred.

• Good understanding of inventory, BOM/kit concepts, lot/expiry control and cross-functional planning dependencies.

Experience:

• Strong interpersonal and communication skills; able to work independently with stakeholders at various levels.

• Proven ability to collaborate across Supply Chain, Commercial, Finance, Quality/RA and external logistics partners (3PL/4PL).

• Meticulous, detail-oriented, and demonstrates a strong sense of urgency for problem solving.

• Fluent Thai and good command of written and spoken English for local operations and regional/global communication.

• Continuous-improvement mindset with ability to translate physical observations, data gaps and recurring issues into clear actions, ownership and measurable process improvements.

• Strong planning discipline, hands-on operational problem solving and ability to maintain control of multiple kit/consignment dependencies in a fast-moving environment.

• Comfortable working between office/data-driven analysis and hands-on onsite operational follow-up without losing end-to-end ownership.

Work Requirements:

• Self-starter with ability to work independently and seek guidance when needed.

• Agile and able to adjust priorities and onsite schedule as business conditions change.

• Willing and able to work regularly across our location and the 3PL partner's facility, typically 2 days per week onsite at the 3PL partner's facility with a flexible third day when operationally required.

• Passionate about driving performance, control, and practical solutions.

• Strong time management with ability to prioritize and manage multiple timelines.

Travel Percentage: 40%