Senior Specialist, Cabin Services (Crew Services & Communications)

Summary

We are seeking a dynamic and highly organized Senior Specialist, Cabin Services (Crew Services & Communications) to join our Cabin Services team.

In this role, you will be the key link between management and our cabin crew, driving effective internal communications and managing crucial crew support services.

You will play a pivotal role in ensuring that our cabin crew are well-informed, engaged, and supported in their daily operations, ultimately contributing to a positive crew experience and the seamless delivery of Scoot’s unique service culture.

Job Description

Responsibilities

• Internal Communications

Plan, draft, and disseminate timely, engaging, and clear communications to the cabin crew community through various digital platforms, newsletters, and briefing materials.

• Crew Engagement & Feedback

Manage and analyze feedback channels for cabin crew, ensuring their queries and concerns are addressed promptly, and facilitate initiatives that enhance crew morale and engagement.

• Service & Support Administration

Oversee the administration of crew services, including recruitment and standards, cabin crew uniform management and the distribution of operational resources.

• Event & Project Management

Coordinate crew town halls and engagement sessions to foster a strong sense of community and alignment with Scoot’s corporate values.

• Cross-Functional Collaboration

Partner with internal stakeholders eg. Rostering, Training, and Human Resources departments to ensure crew support processes are streamlined and aligned with operational requirements.

Requirements

• Bachelor’s degree in Communications, Business Administration, Hospitality, or a related discipline.
• Minimum of 3 to 5 years of relevant experience in internal communications, cabin crew management, or airline customer services. Prior experience working in the aviation industry is highly preferred.
• Exceptional written and verbal English communication skills, with a proven ability to translate complex operational information into engaging, easy-to-understand content.
• Strong empathy and interpersonal skills, with the ability to build rapport with different stakeholders and a diverse and multicultural cabin crew population.
• Project Management: Excellent organizational and multitasking skills, with a track record of managing projects and events independently under strict deadlines.