Buyer l / RMA Coordinator

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Buyer I / RMA Coordinator is responsible for processing purchase requisitions for research and development (R&D) non-capital materials and printed circuit board assembly (PCBA) prototypes. This role coordinates and facilitates Return Material Authorizations (RMAs) for defective or non-conforming items, collaborating across departments to ensure materials are processed and returned in a timely manner. In addition, the position works closely with the Senior Commodity Manager on New Product Introduction (NPI) PCBA requisitions to secure production quotes and proactively identify high-risk electronic components.

 

Essential Duties and Responsibilities

• Track, monitor, and manage the full lifecycle of open RMAs. Partner closely with the purchasing team, quality control, and suppliers to facilitate prompt returns, replacements, and credit processing.
• Advise the Senior Commodity Manager on PCBA prototype requisitions. Evaluate bills of materials to identify high-risk, sole-sourced, or long-lead-time electronic components early in the design cycle.
• Partner with the accounting department to establish and onboard new suppliers. Ensure vendor information and tax documentation meet company compliance standards.
• Investigate and resolve invoice discrepancies in coordination with accounting and suppliers. Maintain accurate records to ensure prompt dispute resolution and prevent account holds.
• Administer purchase orders with high attention to detail, verifying costs, terms, and supplier-confirmed delivery dates. Monitor order confirmations to maintain data integrity across all active orders.
• Monitor the Microsoft Dynamics 365 released and approved requisitions report daily. Resolve discrepancies and convert approved requisitions into executed purchase orders within a 48-hour service level agreement.
• Identify and resolve production shortages before they impact manufacturing operations. Provide proactive, transparent status updates to affected production teams and project managers.
• Track supplier lead-time trends and update ERP system records as lead times fluctuate. Maintain current planning parameters to ensure material requirements planning (MRP) accuracy.
• Provide continuous, transparent communication to internal requestors regarding the status of their purchase requisitions and orders. Follow through on delivery commitments and expedite orders when necessary.
• Cultivate strong cross-functional relationships across R&D, engineering, manufacturing, quality, and finance. Serve as a dependable procurement partner to all internal teams supported by the purchasing department.
• Execute other related purchasing, inventory coordination, and operational duties as assigned.

Qualifications

• Demonstrated experience handling both direct materials, such as electronic components, and indirect materials and services.
• Excellent written and verbal communication skills, including the ability to interpret technical documentation and communicate effectively across all organizational levels.
• Proficiency with the Microsoft Office Suite, specifically intermediate to advanced Microsoft Excel and Word capabilities. Hands-on experience with Microsoft Dynamics 365 or SAP is highly desirable.
• Demonstrated capacity to multitask, prioritize competing deadlines, and maintain operational composure in a fast-paced, evolving environment.

Education/Experience

• Bachelor of Science degree in Supply Chain Management, Business Administration, or a related discipline from an accredited institution or relevant experience is preferred.
• Minimum of two years of professional purchasing experience. Prior procurement experience within a high-tech or manufacturing environment is strongly preferred.

About Hamilton

Hamilton Medical offers a professional and collaborative work environment with opportunities to contribute to innovative medical technology solutions and advance your career.

• Opportunities to work with an innovative portfolio of medical products and technologies.
• Significant opportunities for professional development and career growth.
• Commitment to sustainability and continuous improvement.
• Competitive compensation.
• Comprehensive benefits package, including medical, dental, and vision insurance; paid vacation and sick leave; disability insurance; a 401(k)-retirement plan; tuition reimbursement; and additional benefits.
• Opportunity to join an established and stable organization.
• Drug-free workplace.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Mid Salary