260011 - Hospitality Manager - Denver, CO

Hospitality Manager

LAZ Hospitality | Hotel & Hospitality Operations Leadership | Full-Time | Exempt

Lead Exceptional Teams. Elevate Guest Experiences. Inspire Hospitality Excellence.

At LAZ Hospitality, our people are the foundation of our success. As a Hospitality Manager, you will serve as a senior operational leader responsible for delivering exceptional guest experiences, developing high-performing teams, strengthening client partnerships, and driving operational excellence across hospitality operations.

This position provides leadership and oversight for valet, transportation, guest services, and related hospitality operations while supporting financial performance, employee development, staffing, safety, and service consistency. You will lead Shift Leaders and frontline teams while partnering closely with hotel and property leadership to ensure every guest experience reflects the highest standards of hospitality.

Whether you are an experienced hospitality leader ready to take the next step in your career or a seasoned operations professional looking for an opportunity to lead a premier hospitality team, LAZ Hospitality offers the opportunity to make a meaningful impact every day.

Why Join LAZ Hospitality?

• Senior leadership opportunity within a nationally recognized hospitality organization
• Career growth and advancement opportunities
• Opportunity to lead teams at premier hotels and hospitality destinations
• Direct impact on guest satisfaction, operational performance, and employee development
• Leadership development and growth opportunities
• Collaborative, people-first culture
• Opportunity to identify and develop future hospitality leaders
• PayActiv, access earned wages before payday
• Employee Assistance Program (EAP)
• Health coaching and wellness resources
• Employee recognition and development programs
• Free company uniforms

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options

About LAZ Hospitality

LAZ Hospitality is a specialized division of LAZ Parking focused on serving hotels, resorts, mixed-use developments, and hospitality destinations throughout the country.

Our success is built on exceptional service, strong client partnerships, operational excellence, and investing in our people. We believe in promoting from within, developing future leaders, and creating opportunities for employees to build rewarding careers.

At LAZ Hospitality, we understand that every guest interaction contributes to a lasting impression, and every team member plays an important role in creating memorable experiences.

Schedule & Work Environment

This position supports hospitality operations that may function 24 hours a day, seven days a week.

Schedule flexibility is required and may include mornings, evenings, weekends, holidays, high-occupancy periods, special events, and other periods of increased business activity.

Lead Hospitality Managers regularly work throughout hotel and hospitality properties while interacting with guests, clients, leadership teams, and operational staff.

The Spirit of the Position

As a Hospitality Manager, you are a servant leader, hospitality expert, operational leader, and trusted business partner.

You are responsible for overseeing hospitality operations, developing leaders, driving financial performance, strengthening client relationships, and ensuring exceptional guest experiences. Through your leadership, coaching, and operational expertise, you help create an environment where employees thrive, guests are delighted, and clients achieve their service and business objectives.

You lead by example, inspire accountability, and create a culture centered on hospitality excellence, operational consistency, employee development, and continuous improvement.

What You'll Do

Operational Leadership

• Provide overall leadership and operational oversight for valet, guest services, transportation, and related hospitality operations.
• Ensure operational and service standards are consistently achieved across all assigned areas.
• Lead operational planning for high-occupancy periods, group arrivals and departures, VIP experiences, special events, and other significant property activity.
• Evaluate operational performance and implement continuous improvement initiatives.
• Ensure staffing, equipment, facilities, and operational resources are properly prepared to support guest and client needs.
• Drive service consistency, efficiency, accountability, and operational excellence throughout the operation.
• Partner closely with hotel and property leadership to support operational and service objectives.
• Maintain a visible leadership presence throughout the operation and respond effectively to changing business conditions.

Leadership & Team Development

• Lead, coach, mentor, and develop Shift Leaders and frontline team members.
• Foster a culture of hospitality, accountability, engagement, teamwork, and professional development.
• Conduct performance reviews, coaching conversations, and leadership development activities.
• Set clear expectations and hold leaders and team members accountable for performance and service standards.
• Support succession planning and identify future leaders within the organization.
• Partner with Talent Acquisition and Human Resources on recruiting, onboarding, retention, workforce planning, and employee relations.
• Promote employee engagement, recognition, and development programs.
• Ensure company standards, policies, and expectations are consistently communicated and applied.

Guest & Client Experience

• Champion exceptional guest experiences and hospitality service standards.
• Build and maintain strong relationships with hotel partners, clients, and key stakeholders.
• Serve as a trusted operational partner to property leadership.
• Monitor guest satisfaction, service performance, and operational feedback.
• Address escalated guest concerns and lead service recovery efforts when needed.
• Ensure contractual obligations and client expectations are consistently achieved.
• Identify opportunities to enhance service delivery, guest engagement, and the overall arrival and departure experience.
• Promote a culture centered on hospitality excellence and guest advocacy.

Financial & Business Management

• Maintain accountability for labor performance, scheduling efficiency, productivity, and appropriate staffing levels.
• Assist with budget development, financial forecasting, and operational planning.
• Review financial reports, labor metrics, revenue performance, and other business indicators.
• Identify opportunities to improve profitability and operational efficiency without compromising service.
• Support payroll administration, revenue optimization, expense management, and financial controls.
• Monitor claims management, reporting accuracy, and operational compliance.
• Utilize business data and performance trends to support operational decision-making.
• Partner with leadership to identify and address financial or operational performance gaps.

Safety, Compliance & Risk Management

• Promote a strong culture of safety throughout all hospitality operations.
• Ensure compliance with company policies, client requirements, contractual obligations, and service standards.
• Support claims management, incident investigations, documentation, and risk mitigation initiatives.
• Lead or support operational audits and quality assurance reviews.
• Ensure adherence to applicable safety, transportation, hospitality, and operational requirements.
• Support emergency response procedures and business continuity planning.
• Identify potential operational risks and partner with appropriate leaders to develop solutions.

Team & Organizational Excellence

• Partner closely with local, regional, and corporate leadership teams.
• Support strategic initiatives, operational projects, and organizational goals.
• Promote LAZ Hospitality's mission, values, and culture.
• Lead change management and operational improvement initiatives.
• Share best practices and identify opportunities to improve consistency and efficiency.
• Support new account transitions, operational changes, or special initiatives as needed.
• Perform other leadership responsibilities and special projects as assigned.

Who You Are

Hospitality Leader

You understand that extraordinary guest experiences begin with strong leadership, engaged employees, and consistent service execution.

People Developer

You enjoy coaching leaders, developing talent, recognizing potential, and building high-performing teams.

Operationally Driven

You thrive in fast-paced environments and successfully balance service, people leadership, staffing, financial performance, and operational priorities.

Relationship Builder

You build trust quickly and develop strong relationships with guests, clients, employees, operational partners, and leadership teams.

Strategic Thinker

You can see the big picture while staying connected to day-to-day operational realities.

Results-Oriented

You take ownership of performance, accountability, follow-through, and continuous improvement.

Adaptable Leader

You remain calm and solutions-focused as guest volumes, client needs, staffing, and operational priorities change.

Qualifications

Required

• Prior valet parking experience within a hospitality environment.
• Minimum of three years of management experience within hospitality, valet operations, guest services, parking operations, transportation, or a related service industry.
• Demonstrated experience leading managers, supervisors, or large operational teams.
• Valid driver's license with a driving record that meets company standards.
• Strong customer service, leadership, coaching, and employee development skills.
• Experience working in fast-paced, guest-focused operations.
• Financial management experience, including labor management, payroll review, budgeting support, or comparable operational financial responsibilities.
• Strong communication, problem-solving, coaching, and relationship-building abilities.
• Ability to effectively partner with hotel/property leadership and internal business partners.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to work a flexible schedule based on operational needs.

Preferred

• Bachelor's degree or equivalent combination of education and leadership experience.
• Full-service, luxury, upscale, or high-volume hotel leadership experience.
• Multi-site hospitality or operational management experience.
• Experience managing other leaders or department managers.
• Financial reporting and operational analysis experience.
• Experience supporting premium or high-touch hospitality environments.
• Experience working directly with hotel ownership, management companies, or property leadership.
• Bilingual skills are a plus.

Physical Requirements

This position requires the ability to:

• Work indoors and outdoors in varying weather conditions, including rain, heat, cold, and other conditions typical of the local market.
• Stand, walk, and move throughout hospitality operations for extended periods.
• Lift, push, and pull up to 50 pounds.
• Bend, stoop, squat, reach, and move frequently throughout the workday.
• Support operational needs during high-volume or peak business periods.
• Travel throughout parking, hotel, guest service, transportation, and other assigned operational areas.
• Safely operate motor vehicles when required as part of the position.
• Communicate effectively with guests, employees, clients, and leadership teams.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Lead Hospitality. Develop People. Create Exceptional Experiences.

If you are passionate about hospitality leadership, employee development, operational excellence, and creating memorable guest experiences, we'd love to hear from you.

Join LAZ Hospitality and help lead exceptional teams while creating experiences guests will remember long after their stay.

FLSA Status: Exempt

LAZ Hospitality is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by federal, state, or local law.

Anticipated Application Deadline: This posting will remain open until filled. LAZ anticipates closing applications on 12/31/26, consistent with the Colorado Equal Pay for Equal Work Act (C.R.S. § 8-5-201) and 7 CCR 1103-18, Rule 11.1.3.