Team Leader (NLB)

The Team Leader supports daily library operations by overseeing collection maintenance, customer service, and team coordination to ensure service standards are met.

Key Responsibilities:

• Manage collection maintenance (sorting, shelving, reservations, shelf reading, displays, book‑drop/auto‑sorter)
• Provide frontline customer service and ensure smooth opening and closing operations
• Identify and escalate incidents according to procedures
• Support library programmes and events, including setup and logistics
• Assist with staff rostering, deployment, briefings, and audit checks
• Serve as a point of contact for operational and ad‑hoc requests

Requirements:

• Experience in library services, customer service, or operations support is an advantage
• Ability to lead and support a team in a service‑oriented environment
• Strong organisational and communication skills

Working Hours:
AM shift: 0800hrs to 1400hrs
PM Shift: 1330hrs to 0930hrs

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EA Personnel Name: Marilyn Ong
EA Personnel No: R1105901
EA License No: 11C3955