Site Quality Lead

Life tastes better with ice cream 

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. 
  

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.  

What truly sets us apart is how we work.  

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.  

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

The Site Quality Lead role supports the implementation of TMICC specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.

What you'll be responsible for

Quality Management Systems & Compliance

• Supports implementation of UL QMS at site level to assure consumer safety and overall quality of products manufactured.
• Supports efforts to verify compliance of site operations to UL QMS through internal quality audit programmes.
• Supports efforts to complete and maintain external audits, certifications, and accreditation requirements.
• Supports efforts to verify and document compliance with regulatory, consumer safety, and ethnic/religious requirements.
• Utilizes SAP QM and PLM systems and supports effective use of these systems for quality management purposes.
• Supports site actions required to manage product incidents, including data and information requests from MCO Quality.
• Supports the implementation and maintenance of systems where key quality data and records are accurately maintained and preserved.

Food Safety, GMP & HACCP Management

• Supports site implementation and ongoing verification of HACCP plans and prerequisite programmes, including pest control, allergen management, and hygienic controls.
• Supports implementation and ongoing verification of category and technology-specific GMP requirements applicable to the site.
• Supports implementation and verification of procedures to control non-conforming materials and products.
• Supports implementation and verification of site calibration and maintenance programmes for inspection, measuring, and testing equipment.

Quality Assurance & Product Control

• Supports implementation and assessment of compliance with intake control programmes for incoming materials and packaging.
• Supports implementation and assessment of compliance with quality testing programmes throughout the production cycle, ensuring alignment with UL requirements, external standards, and applicable specifications.
• Supports programmes to ensure on-site quality laboratories operate in accordance with Good Laboratory Practices (GLP), laboratory safety requirements, approved test methods, and UL/external requirements.
• Supports efforts to verify and document traceability of materials, packaging, and finished products, including annual mock recall exercises.

Continuous Improvement & Quality Excellence

• Supports and participates in TPM Quality Pillar activities where applicable.
• Supports and participates in structured quality improvement initiatives related to customer complaints, consumer issues, and CRQS gap closure.
• Supports efforts to improve the quality of inbound materials through supplier performance monitoring, analysis, and improvement programmes.
• Applies appropriate quality tools and methodologies to support quality improvement and project execution.
• Supports innovation and trial activities to ensure quality requirements are effectively managed during implementation.

Performance Management & Reporting

• Monitors, analyses, and reports Quality KPIs through weekly and monthly performance reporting.
• Supports the identification, tracking, and closure of quality performance gaps through data-driven improvement actions.

We're looking for someone who

• Minimum bachelor’s degree in food technology, Chemistry, Biochemistry, Biotechnology, Microbiology or Chemical Engineering.
• Experience in quality control, quality assurance and food safety management systems.
• People management and leadership experience, with the ability to lead and develop teams.
• Minimum 5 years’ experience in food and/or beverage production and production technology.
• Experience in laboratory operations within food and beverage production, together with brewing / packaging experience.
• Ability to communicate effectively in English and collaborate across functions.
• Experience applying continuous improvement methodologies such as TPM, Lean or Six Sigma, with strong problem-solving and facilitation skills.
• Strong data analysis, measurement management and process performance management capabilities.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards

• Flexible ways of working

• Support for health, wellbeing and life outside of work

• Time off to rest and recharge

• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.