Intake & Scheduling Specialist

Description

Verge Therapy is a nationally recognized, clinician-owned practice, led by award-winning leadership and represented within the Forbes Business Council for its measurable impact on client outcomes and its commitment to building sustainable, high-performing clinical teams. 

Our practice embraces a healthy work-life balance, and we make it a priority to ensure that you not only feel valued, but that you are being treated and compensated as a valued member of our team. Verge Therapy’s mission is to provide accessible, top-quality care while reducing the stigma around mental health. We strive to be an innovative and inclusive practice that empowers clinicians to grow and develop in their therapeutic practice. 

Position Summary: 

As an Intake & Scheduling Specialist, you will play an essential role on our administrative support team as the first point of contact for individuals seeking mental health services. This is a part-time, 10-hour-per-week remote position reporting to the Director of Client Access and Revenue Operations. In this role, you will have the opportunity to make a meaningful impact by providing critical support to clients. Compensation is $25.00 per hour. The position offers flexible scheduling within standard business hours.

Key Responsibilities:

• Complete demographic intake screenings and assessments to collect essential information from prospective clients
• Accurately and promptly enter all client data into the EHR system to support timely access to care
• Distribute all required and supplemental consent forms through the client’s patient portal
• Offer appropriate resources and referrals to individuals experiencing crisis situations
• Maintain thorough and accurate documentation while ensuring compliance with all privacy and confidentiality regulations
• Review supportive scheduling assignments daily and complete assigned outreaches promptly
• Conduct client intake assessments and facilitate immediate clinician matching and appointment scheduling
• Supporting the gathering and integration of data related to intake services
• Work collaboratively with a multidisciplinary team to support continuity of care

Qualifications:

• Exceptional verbal and written communication skills while maintaining organization
• Strong organizational skills and ability to work independently and manage time efficiently
• Familiarity with behavioral health terminology and available community resources
• Proficient in using computer systems, including EHR systems and Google Drive
• Assess and adapt plans of action as necessary for identified tasks to allow task prioritization

Skills and Abilities:

• Ability to manage time effectively
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Proficient in electronic charting and documentation

Valuing Diversity:

At Verge Therapy, we don't just avoid discrimination – we celebrate diversity. We believe that every client deserves representation, which is why we prioritize inclusion across race, gender, age, sexual orientation, language, ability, and culture. By providing representation to all, we can offer the best possible care.