- Location
- Keystone Family Medicine - Fifth Ave, United States of America
- Type
- Full-time
- Department
- Administration
- Seniority
- Entry
- Education
- High School
- Source
- Workday
Description
At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.
Bilingual Front Office Staff
Keystone Family Medicine – Chambersburg
Full-Time | 40 Hours per Week
Schedule:
Monday through Friday, primarily 7:30 AM to 4:30 PM, with one 9:00 AM to 6:00 PM shift per week and a rotating Thursday evening shift from 11:00 AM to 8:00 PM (approximately once every seven weeks). No weekends required.
Keystone Family Medicine is seeking a motivated and customer-focused Bilingual Front Office Staff member to join our busy outpatient practice. This position serves as the first point of contact for patients and plays a vital role in creating a positive patient experience.
Key Responsibilities
- Greet and assist patients in a professional and friendly manner
- Register patients and verify insurance coverage
- Update patient demographic and insurance information
- Collect co-pays and other patient payments
- Check patients in and out for appointments
- Answer and direct telephone calls while providing excellent customer service
- Maintain accuracy and confidentiality of patient information
- Support front office operations in a fast-paced healthcare environment
Qualifications
- High School Diploma or GED required
- Previous experience in a medical office or healthcare setting preferred
- Strong customer service and telephone communication skills
- Ability to multitask and prioritize effectively in a busy environment
- Proficient computer and data entry skills
- Detail-oriented with strong organizational abilities
Bilingual Requirement
Candidates must be fluent in both English and Spanish, with the ability to communicate effectively in verbal and written formats. Bilingual proficiency is required to support our diverse patient population and provide exceptional patient care.
Join a team dedicated to improving the health and well-being of our community through compassionate, patient-centered care.
Keystone Health is an Equal Opportunity Employer