Lead Specialist - Learning and Development

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

Develops, implements, and evaluates employee development plans and programs to support organizational needs, either as a generalist or in specialized disciplines such as management development, talent management, succession planning, technical or non-technical training, and e-learning. Monitors employee development and training programs, assessing needs and results, and developing or modifying programs as necessary. Key responsibilities include creating training curriculum and materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for both the general workforce and targeted discipline/technical areas. This includes discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes) and discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives).

• Additionally, conducts non-technical training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email), as well as training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills) and leadership and management development.
• The role may also involve selecting and overseeing vendors to develop training content or conduct training sessions.
• LEAD: Recognized subject matter expert in sub-function typically obtained through advanced education and work experience.
• May have up to one direct report.

Responsibilities typically include:

• Managing large projects or processes and/or products and systems with limited oversight from management.
• Coaching, reviewing and delegating work to lower-level professionals.
• Facing function related problems that are difficult and moderately complex.
• Serving as an expert within own discipline

About you

Qualifications:

• University Degree or equivalent experience and minimum 7 years of prior relevant experience.
• Human resources experience in a training or organizational development capacity.
• Must have prior experience managing leadership development programs (Internship program experience desired).
• Must have prior experience creating customized training content as well as facilitating training presentations to a wide variety of learners in an engaging, meaningful way.

Preferred:

• Experience working in the Insurance and/or Financial Services industry is desired.
• CPLP Certification is desired.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)