Scheduler

Description

The Scheduler is responsible for providing clerical support in the scheduling area of the Diagnostic Imaging Department. S/he answers phones, schedules exams for all Diagnostic Imaging sections, verifies insurance and pre-authorizations, and confirms patient appointments.

ESSENTIAL FUNCTIONS

· Schedules and confirms patient exams for all modalities.

· Provides general patient education, preparation information and instructions. Verifies preparations, age, labs, allergies, diseases, and metal in the body, and orders appropriate medications or exams.

· Verifies insurance information and pre-authorizations and works with referring offices to assure authorizations are obtained.

· Receives and records patient information, including correlation of physician orders with exam request.

· Verifies orders, labs and authorizations.

· Maintains adequate records to ensure safety, proper care, and confidentiality with regard to patients and medical records.

· Communicates with technologist and radiologist regarding questions or issues.

· Provides front desk customer service, as needed, including order entry.

· Answers the phone and directs calls.

· Stocks supplies and maintains a clean work area.

· Additional duties as assigned.

Requirements

EDUCATION & TRAINING REQUIREMENTS

· Minimum High School Diploma or GED; some college education preferred

· Knowledge of medical terminology is highly preferred

· Typing skills and proficiency with Microsoft Office applications

WORK EXPERIENCE REQUIREMENTS

· Office work experience, including answering phones, scheduling, communicating with the public, typing, and filing

· Familiarity with Meditech system and office equipment is desired

· Spanish speaking highly preferred

· Excellent customer service skills