Medical Administrative Assistant – Billing & Revenue Cycle

Location: Texas
Employment Type: Full-Time
Work Arrangement: On-Site
Compensation: Competitive, Based on Experience

Position Summary

We are seeking an experienced, organized, and dependable Medical Administrative Assistant – Billing & Revenue Cycle to join our growing outpatient psychiatric and behavioral health practice.

The ideal candidate will have experience in medical office administration, patient scheduling, insurance verification, medical billing, claims follow-up, and revenue cycle support.

This position plays an important role in ensuring smooth daily office operations, providing excellent patient service, supporting clinical providers, and maintaining accurate and timely billing processes.

We are looking for someone who is proactive, detail-oriented, professional, and comfortable managing multiple responsibilities in a fast-paced healthcare environment.

Key Responsibilities

Medical Office Administration & Patient Coordination

• Manage incoming calls, patient inquiries, appointment scheduling, and follow-up communications.
• Coordinate new patient registration, intake paperwork, and appointment preparation.
• Maintain accurate patient demographics, insurance information, and electronic medical records.
• Assist with patient check-in, check-out, appointment confirmations, and scheduling changes.
• Communicate professionally with patients, providers, and administrative staff.
• Address patient concerns and assist with resolving scheduling, insurance, and billing questions.
• Support daily office operations and ensure an organized, efficient patient experience.

Insurance Verification & Revenue Cycle Support

• Verify insurance eligibility, benefits, copayments, deductibles, and patient financial responsibility.
• Confirm behavioral health coverage and identify authorization or referral requirements.
• Obtain and track prior authorizations when applicable.
• Review patient accounts for accurate insurance and billing information.
• Assist with preparing, reviewing, and submitting insurance claims.
• Monitor claim status and follow up on unpaid, rejected, or denied claims.
• Assist with payment posting, account reconciliation, and patient balance inquiries.
• Follow up with insurance companies regarding outstanding claims and reimbursement issues.
• Identify billing discrepancies and communicate concerns to management.

Behavioral Health Billing & Provider Support

• Assist with billing for psychiatric evaluations, medication management, psychotherapy, and other outpatient mental health services.
• Maintain familiarity with behavioral health CPT codes, diagnosis codes, and payer requirements.
• Coordinate with psychiatrists, PMHNPs, therapists, and other clinical providers to obtain information needed for billing.
• Support insurance credentialing and provider enrollment activities as assigned.
• Assist with maintaining provider information, insurance records, and required documentation.
• Follow applicable payer guidelines for billing services provided by independently licensed and supervised clinicians.

Documentation & Administrative Accuracy

• Maintain organized and accurate records in electronic health record (EHR) and practice management systems.
• Ensure insurance information, patient records, and billing documentation are complete and accurate.
• Assist with daily reports, outstanding balances, and administrative tracking.
• Identify missing documentation or billing information and follow up promptly.
• Maintain patient confidentiality and comply with HIPAA requirements.

Teamwork, Accountability & Office Operations

• Work collaboratively with office management, clinical providers, and administrative team members.
• Manage competing priorities while maintaining attention to detail.
• Demonstrate initiative in identifying and resolving administrative or billing issues.
• Follow established office procedures and adapt to workflow changes.
• Maintain professional communication when handling difficult patient or insurance-related situations.
• Complete assigned responsibilities accurately and within established deadlines.
• Assist with additional office administrative duties as needed.

Required Qualifications

• Minimum 2 years of experience in medical office administration, medical billing, or healthcare revenue cycle support.
• Experience with patient scheduling, insurance verification, and medical office workflows.
• Working knowledge of insurance claims, billing processes, copayments, deductibles, and patient financial responsibilities.
• Familiarity with EHR or medical practice management systems.
• Strong computer