Being a Mars Associate is all about opportunity. The opportunity to do the kind of challenging, interesting work that shapes the world’s best-loved brands. To work with real purpose, supported by talented, friendly people from all sorts of different backgrounds. And to access the tools, training, and experience you need to have a positive impact on our business, on the planet, and, most importantly, on your own career. Being a Mars Associate is more than a job. It’s the opportunity to start your tomorrow, today.

IDENTIFICATION

TITLE:

Training Support Operations

LOCATION:

CLV

SHIFT: Primarily day shift, with flexibility to adjust working hours periodically to support operational needs, training, and activities across all shifts.

FUNCTION/DIVISION:

Supply

REPORTS TO (title):

Supply Excellence Manager

DEPARTMENT:

Technical Training

What are we looking for?

Minimum Qualifications:

• Fast paced manufacturing environment experience.
• 1+years' experience demonstrating associate training.
• Proficiency in Microsoft Office tools
• Learning management systems such as Poka
• Digital forms and processes (Weever & Weever Process)

Preferred Qualifications:

• On the Job Training Level 3 certification

What will be your key responsibilities?

Training and Associate Development

• Functional expert and leader for designated E&T Pillar essential elements and all supporting systems: Factory Capability Framework, Knowledge Transfer, and Knowledge Capture; Also, training support systems of onboarding and CVS projects training milestones.
• Demonstrated ability to administer, facilitate, sustain “world class” associate training.
• Support / execute formal Document Control Standards; All training documents are in appropriate format, folders, locations, etc. to support document control, quality, and required standards.
• Partner with customers to identify training programs needed to address top losses and resolve identified training gaps.
• Execute / Lead ADDIE technical course development process (Analyze, Design, Develop, Implement and Evaluate).
• All instruction is appropriate for function, performance based to allow demonstrated associate capability to standards and aligned with customer leadership.
• Lead associates / teams in development of standard work and processes.
• Conduct formal role profiles, following standard Global role profile methodologies.
• Conduct / lead formal task analysis on tasks / activities identified during role profiles.
• Identify the necessary resources to provide training.
• Create, communicate, monitor, and maintain training calendars. Escalate gaps and take appropriate actions to resolve them.
• Active participant of the FMOS connection points for their area value streams; identify training opportunities and provide options. Track and report on results.
• Level 4 instructor for the OJT (On-the-Job) and ET (Expert Trainer) TTT (Train-the-Trainer) programs.
• Coordinate and assist in the updating of training materials (SWI, OPL, SOP, etc.) as needed to ensure standard work is known and followed.
• Coordinate with CVS Project Leads, Operations, Maintenance and Engineering on all equipment upgrades and installations to deliver the CVS Training Support sections of projects.
• Demonstrate capability to solve problems using Basic Problem-Solving process.
• Demonstrate capability to execute Change Management process on appropriate activities, driving sustainable training and onboarding activities for associates.
• Demonstrated ability to work independently, be a self-starter and be able to coordinate several projects at one time.
• Demonstrated motivational capability and advocate for associate capability building!

Operating Environment and Guidance

• Mars Corporate Safety, Quality, GMP, and LOTO Policies and Guidelines.
• Procedures and manuals used depend on the type of training needed.

Competencies:

• Collaborative Partnering & Customer Focus: Empathy and skill to partner closely with customers (Value Stream Managers, CIE's, Production Leaders, Maintenance, and Engineering) to identify top losses and align training with leadership goals.
• Self-Direction & Autonomy: Strong self-starter mentality with a proven ability to work independently, manage ambiguity, and drive multiple simultaneous initiatives.
• Influence & Motivational Leadership: Strong capability to advocate for associate development, motivate learners, and lead teams through collaborative process development.
• Decision-Making & Tactical Execution: Ability to independently weigh operational trade-offs (e.g., determining training duration, assessing in-house vs. external vendors, managing training budgets, and coordinating logistics).
• Compliance & Safety Orientation: Strict adherence and commitment to corporate policies including Safety, Quality, GMP (Good Manufacturing Practices), and LOTO (Lockout/Tagout) guidelines.

 What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Disclaimer: Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.