Sr.Associate, Technical Specialist - Asset Management

Technical Specialist - Asset Management (IFS)

Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company? 

 AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. 

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning… 

Come join the A-Team at AirTrunk, where the cloud meets the ground.  

A Snapshot 

The Technical Specialist - Asset Management is responsible for operational support, configuration and enhancement of AirTrunk’s enterprise asset management solution using IFS. Reporting to the Service Owner, the role supports implementation and ongoing service delivery for asset registers, maintenance planning and work management across data centre and corporate environments. The specialist works with Facilities, Operations, Finance, Procurement and Technology teams to keep IFS stable, secure and fit for purpose, while maintaining accurate asset data, quality documentation and user knowledge.

Your Day to Day

Asset Management Support & Service Delivery

·         Provide Level 1 and 2 support for IFS incidents and service requests, escalating complex product or integration issues where necessary.

·         Triage asset, maintenance, work order, inventory and user access issues; investigate causes and coordinate timely resolution with site teams and vendors.

·         Collaborate with the Service Desk, Facilities, Operations and other support teams to meet service levels and maintain continuity of critical asset processes.

IFS Configuration & Maintenance

·         Configure and maintain approved IFS EAM settings, asset structures, locations, maintenance plans, task lists, work order flows and related business rules.

·         Support IFS environment administration, controlled configuration promotion, patching, upgrades and minor enhancements.

·         Maintain system integrity, role-based access, auditability and compliance with security, segregation-of-duties and governance standards.

Change Delivery & Testing

·         Deliver approved IFS changes and enhancements with asset process owners, implementation partners and technical teams.

·         Prepare test scenarios and data; conduct unit and regression testing and support business-led UAT for workflows, integrations and reports.

·         Ensure changes, migration loads and releases are documented, approved and deployed in accordance with SDLC and change-management processes.

Asset Data & Knowledge Management

·         Maintain asset data standards, configuration records, mapping rules, reconciliation evidence, support procedures and change logs.

·         Contribute troubleshooting guides, known issues and repeatable procedures to the asset management knowledge base.

·         Support training and onboarding of users and support staff through clear process guides and accessible documentation.

Collaboration & Continuous Improvement

·         Work closely with the Service Owner and Facilities and Operations stakeholders to improve asset lifecycle, maintenance and inventory processes.

·         Participate in root-cause analysis and problem management; identify recurring data, workflow and integration issues and recommend corrective actions.

·         Stay current with IFS updates and asset management practices, and identify appropriate opportunities for process optimisation and automation.

Requirements  

 Essential: 

• Hands-on experience with IFS is required, preferably IFS Cloud or IFS Applications with Enterprise Asset Management (EAM) or maintenance functionality.
• 5–7 years’ experience supporting enterprise asset management, CMMS, ERP or other business applications in a technical capacity.
• Experience configuring or supporting asset registers, asset hierarchies, preventive maintenance, inspections, work orders or inventory processes.
• Experience supporting facilities, engineering, maintenance, data centre operations or another asset-intensive function.
• Strong understanding of system configuration, troubleshooting, asset data quality and support processes.
• Experience with incident, problem, change and release management practices, preferably in an ITIL-aligned environment.
• Ability to write clear, structured documentation and maintain configuration, data and knowledge records.
• Strong analytical and problem-solving skills with the ability to communicate technical concepts to non-technical stakeholders.

• Experience working collaboratively with cross-functional teams in Agile, hybrid or traditional delivery environments.

Desirable: 

• IFS EAM training, accreditation or certification, or demonstrable commitment to formal IFS learning.
• Exposure to IFS maintenance planning, work order management, inventory, procurement or mobile workforce capabilities.
• Exposure to APIs, integration middleware, reporting, scripting or automation tools.
• Experience working in multi-country, data centre or fast-paced transformation environments.

Qualifications:  

• Bachelor’s degree in Information Technology, Engineering, Computer Science, Business Systems or a related discipline.

• 5–7 years in technology, enterprise applications or asset management systems roles.

• Global or APAC experience is an advantage.

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EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]