Specialist - Workplace Services

Job Title: Specialist – Facilities, Technical Services
Location: R1RCM Global Pvt Ltd., Tikri
Department: Administration & Facilities
Reports To: Program Manager – Administration & Facilities
Experience Required: 4–6 Years

Shift - Rotational (Morning, Night)

Key Responsibilities

1. Technical Operations (Electrical, Plumbing & Maintenance)

• Support operation and maintenance of: Electrical systems (LT panels, UPS, DG, lighting) HVAC systems (PAC/AHU) Plumbing systems (water supply, drainage, fixtures) Fire safety systems (hydrant, alarms, extinguishers)
• Execute and track R&M (Repair & Maintenance) activities
• Assist in breakdown handling and coordinate with vendors for quick resolution
• Maintain daily maintenance logs and checklists

2. Maintenance Planning & Tracking

• Prepare and track 52-week maintenance calendar for all technical systems
• Ensure execution of: Preventive Maintenance (PPM) Daily, weekly, and monthly maintenance activities
• Maintain records of: Completed vs planned tasks Downtime and issue logs
• Share regular updates with the reporting manager

3. MST Team & Shift Management

• Allocate daily tasks to MSTs (Multi-Skilled Technicians)
• Monitor and track daily activities of MSTs
• Manage shift planning and manpower allocation
• Ensure adequate staffing as per operational requirements
• Follow up on task completion and productivity

4. Facility Operations

• Ensure smooth day-to-day facility functioning
• Coordinate with housekeeping, pantry, and security teams
• Support office layout changes, seating adjustments, and small setups
• Ensure workplace cleanliness, hygiene, and upkeep

5. Vendor Coordination

• Coordinate with vendors for routine services and breakdowns
• Track service delivery and follow up for closure
• Report SLA deviations to the manager
• Assist in invoice verification and documentation

6. Material Management & Inventory Control

• Track daily material usage for maintenance activities
• Maintain stock records and inventory levels
• Ensure availability of critical spares and consumables
• Coordinate for procurement of required materials
• Avoid wastage and ensure optimal usage

7. Cost Control & Optimization

• Support cost-saving initiatives in maintenance activities
• Track consumption and identify areas of cost reduction
• Ensure efficient utilization of materials and resources

8. Employee Support & Workplace Experience

• Act as first point of contact for facility-related issues
• Ensure timely logging and closure of complaints
• Support employee comfort (lighting, AC, seating, etc.)

9. Compliance & Documentation

• Maintain records for: Maintenance activities Compliance and audits
• Support basic safety checks and audit preparation

10. MIS & Reporting

• Maintain MIS reports in Excel: Maintenance tracker MST activity tracker Material consumption
• Share daily/weekly updates with reporting manager

Must-Have Requirements

• Graduate (Commerce preferred), & Diploma/ITI in Electrical/Mechanical
• Basic knowledge of electrical systems, plumbing, and office maintenance
• 4–6 years of experience in facilities/technical services
• Experience in handling R&M and maintenance tracking, PPM.
• Exposure to MST/team coordination
• Good knowledge of MS Excel, Power Bi,
• Communication - very good command on English
• Location - Gurgaon

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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