Customer Support Specialist (Customer Support Management)

Customer Support Specialist (Customer Support Management)

Company:

PT Boeing Indonesia

Boeing Global Services (BGS) is looking for a Customer Support Specialist (Customer Support Management) to join our team in Indonesia, Jakarta.

Position Responsibilities:

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners.
• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills / Experience):

• 3+ years of experience with supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability to work and collaborate cross functionally across multiple organizations
• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

• Experience in the Aerospace industry
• SAP knowledge
• Engineering / Technical experience
• Account management, customer support experience

Additional Information:

• This position is expected to be 100% onsite. Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.
• This is an international local hire employee position. Base pay and benefits are determined in line with local labor market practices.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift Worker (Singapore)