- Location
- Saltillo Plant, Mexico
- Workplace
- Onsite
- Type
- Full-time
- Experience
- 20+ years
- Closing date
- Today
- Source
- Workday
Description
Daimler Truck AG group is the leader in the global automotive industry with more than 120 years of experience in 200 countries.
Our people reflect the company values: Passion, Respect, Integrity and Discipline; we are looking for engaged individuals to join this diverse group, which manages ever-changing challenges.
In our people, we can reflect our corporate values: Our customers success is our success, moving at the speed of right, one team best team, and we are looking for highly committed individuals to join the group in an environment of diversity and constant challenges.
Objective of the position:
Objective: Lead the customer experience strategy and execution by ensuring proactive customer engagement, effective issue resolution, and seamless cross-functional collaboration, with the goal of enhancing customer satisfaction, loyalty, and trust while supporting the organization's quality and business objectives.
Purpose: Serve as the voice of the customer within the organization, driving a customer-centric culture and ensuring customer needs, expectations, and concerns are understood, addressed, and exceeded through effective coordination across all OU´s and SU´s functions.
Indispensable Requirements (Candidates who do not meet these requirements may be discarded):
- Quality Systems & Core Tools (ISO 9001)
- Advanced Statistical Analysis
- Measurement Systems, PFMEA, GD&T, MSA
- Customer Orientation
- Truck Industry
- Purpose
- English level: C1
- Spanish level: C2
Soft Skills:
- Analysis and problem solving.
- Decision making.
- Effective communication.
- Strategic thinking
- Influence and negotiation
- Planning and organization.
Academic Knowledge: Industrial, Mechanical, Electrical Engineering or related field
At Daimler Truck we are united in our purpose “We work for all who keep the world moving”. This motivates us to pursue our common goal: leading sustainable transportation. However, our impact as a global transportation company depends entirely on the impact of each individual at Daimler Truck. That’s why we ensure that our people are encouraged and empowered to show their full impact.
We promote diversity and stand for an inclusive corporate culture. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company.
You can be your true self at Daimler Truck. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures, generations, physical appearance, phases of life, sexual orientation, gender identity, sexual expression, people with disabilities and people from any underrepresented group.
Main Functions:
- Lead the organization's Customer Experience strategy (QFL3 - 6), ensuring exceptional customer satisfaction and long-term customer loyalty.
- Represent the organization during customer interactions, visits, and reviews, serving as the primary advocate for customer needs and expectation
- QFL 3 - 4, Direct product quality assurance activities, product audit processes, to ensure compliance and operational excellence
- QFL 5, Drive Dealer Product Reports performance through data-driven analysis, corrective actions, and cross-functional collaboration.
- QFL 6, Drive warranty and field quality performance through data-driven analysis, corrective actions, and cross-functional collaboration
#Trucks
Work Location Opportunity
Daimler Trucks AG is firmly committed to developing a work environment that supports empowerment and inclusion for our current and future employees. We recognize that our ability to adapt will enable us to compete for a broader range of talent. Additionally, our business and the people who work within it will be successful and profitable if we remain agile and flexible in our approach to work.
To continue to build a great place to work for all, we are committed to a culture that supports flexibility and encourages a positive working environment that achieves the needs of our business and employees.
Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler, we value the diversity between our employees.
In order to enrich the culture, Daimler acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we don’t discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.
Exceed your expectations and get ready to be part of our team!
Additional Information