Night porter

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.

Main Tasks 
•    Offer exceptional guest care at all times 
•    General cleaning of all front of house and back of house areas as well as cleaning entrances outside the hotel.
•    Maintain excellent knowledge of all emergency procedures 
•    Support with regular walks of the hotel to ensure the safety and security of our guests and employees at all time 
•    Prepare the hotel for the next day, such as restaurant set up, with particular attention to cleanliness and presentation.
•    Utilise all relevant systems correctly to complete tasks in a timely manner 
•    Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations 
•    Complete any other reasonable request made by a member of the management team or a supervisor 
 
 
Person Specification 
•    Genuine passion for delivering memorable moments to guests 
•    Positive approach to changing service environments and priorities 
•    Pro-active with a hands-on approach to deliver consistent results 
•    Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative 
•    Friendly team player with the ability to work effectively and efficiently with others 
•    A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues 
•    Engaged with hotel initiatives to support the local community  

Measurable Performance Indicators 
•    Demonstrating the Company vision, mission and values when interacting with colleagues and guests 
•    Customer reviews 
•    Achieving agreed KPIs 
•    Fulfilment of the job skills checklist  
•    Customer satisfaction scores e.g. Booking.com 
•    Regular review meetings with line manager 

Available Ongoing Learning 
•    GROWonline BELONG induction and development courses 
•    Academy Technical skills training 
•    Team Coach 
•    ‘Come Join Us’ Guest Care training 
•    Opportunity to apply for internal development programmes, such as: 
o    Junior Chef Development programme 
o    Graduate programme 
o    Level 2 Apprenticeships in Hospitality 
 
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.  

Some of the perks our Night porter could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night porter?

At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!