iGaming Customer Service Executive (Korean)

David Kennedy Recruitment is working with a company in the iGaming industry that is seeking to onboard a Korean-speaking Customer Service Executive to join their team remotely.

The role focuses on providing excellent player support through live chat, troubleshooting gameplay and account issues, and ensuring a smooth gaming experience. The ideal candidate is a native Korean speaker with previous iGaming experience, strong written communication skills and a customer-focused approach.

Position: iGaming Customer Service Executive

Location: Remote

Employment type: Full-time


RESPONSIBILITIES:

• Respond to player enquiries via live chat, providing prompt, professional and helpful support

• Assist players with gameplay-related issues, troubleshoot problems and resolve queries efficiently

• Support players with account and online connectivity issues to ensure uninterrupted platform access

• Investigate player concerns and verify account details, gameplay information and relevant records

• Maintain high customer service standards and deliver a positive player experience

• Escalate complex issues to the relevant teams when necessary

REQUIREMENTS:

• Native-level Korean language skills

• Good written and verbal English communication skills

• Previous experience in the iGaming industry

• Excellent written communication skills, particularly for live chat support

• Strong problem-solving skills and attention to detail

• Customer-focused attitude and ability to work independently in a fully remote environment

• Availability to work rotating shifts covering a 24/7 operation

OFFER:

• 100% remote working

• Company-provided laptop

• 6-month renewable contract

• Attractive employment benefits

• Opportunity to develop leadership skills in an international iGaming environment

• Immediate interview availability for suitable candidates

• And many more!