Chick-fil-A Front Counter Assistant Closing Manager

Brand Summary

Working at a Chick-fil-A® restaurant is more than a job—it’s an opportunity for teamwork, leadership development, and personal growth in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Description

Are you a highly skilled and motivated individual with a passion for leading and serving others? Do you thrive in a fast-paced, team-oriented environment?

Join Chick-fil-A, where you'll have the opportunity to lead a dynamic Front Counter team and contribute to an exceptional guest experience. As a Front Counter Assistant Closing Manager, you will play a key role in leading the front-of-house team, delivering excellent hospitality, maintaining operational standards, and ensuring the restaurant is properly closed and prepared for the following day.

This is more than just a management position—it’s an opportunity to develop your leadership skills, invest in others, and help create a positive and people-focused environment where both guests and Team Members can thrive.

Reports to: Front of House Coach / Senior Coach

Responsibilities:

Leadership & Team Development

• Lead and support the Front Counter team during the closing shift.
• Set clear expectations and assign positions based on business needs.
• Train and develop Front of House Team Members.
• Provide real-time feedback, encouragement, and accountability.
• Lead by example through a positive attitude, strong work ethic, hospitality, and professionalism.
• Help create a culture where Team Members feel valued, supported, and motivated to perform at their best.

Guest Experience

• Provide exceptional hospitality and ensure guests receive friendly, accurate, and efficient service.
• Monitor guest experience, speed of service, and order accuracy.
• Respond professionally to guest questions, concerns, and complaints.
• Maintain a welcoming and positive environment through the final guest of the night.
• Model Chick-fil-A's commitment to serving others with excellence.

Front of House Operations

• Coordinate and oversee Front of House operations during the assigned shift, which includes Drive Thru, Front Counter, and Dining Room.
• Ensure proper deployment of Team Members and adjust positions as business needs change.
• Work closely with the kitchen and leadership team to maintain smooth restaurant operations.
• Monitor product availability and communicate needs to the appropriate leader.
• Ensure restaurant procedures and operational standards are consistently followed.
• Assist with catering orders and ensure orders are accurately prepared and fulfilled.
• Monitor dining room, front counter, drive thru, and guest-facing areas throughout the shift.

Cash & Security

• Follow all cash-handling procedures and restaurant policies.
• Ensure Team Members follow appropriate register and cash-handling procedures.
• Complete or oversee required closing procedures involving registers and cash.
• Report discrepancies or concerns to the appropriate leader.
• Ensure doors, equipment, and other areas are secured according to restaurant closing procedures.
• Maintain confidentiality regarding restaurant operations, cash, and other sensitive information.

Closing Operations

• Lead the restaurant team through the complete closing process.
• Assign, monitor, and verify completion of all closing responsibilities.
• Ensure the dining room, front counter, drive thru, restrooms, and other guest-facing areas are properly cleaned and organized.
• Ensure necessary supplies are restocked for the following day.
• Complete required closing checklists and documentation.
• Ensure equipment and work areas are properly cleaned and secured according to restaurant procedures.
• Ensure all Team Members complete their assigned responsibilities before leaving.
• Communicate any outstanding operational, maintenance, staffing, or guest-service issues to leadership.
• Leave the restaurant clean, organized, stocked, secure, and ready for the opening team.

Food Safety & Quality

• Complete Daily Safe Audits and ERQA responsibilities as assigned.
• Ensure Team Members follow food-safety, sanitation, and restaurant guidelines.
• Maintain high standards for food quality, cleanliness, and presentation.
• Identify and address safety or sanitation concerns immediately.
• Assist with maintaining appropriate inventory and supplies.
• Ensure proper procedures are followed for food handling and restaurant equipment.

Accountability & Communication

• Communicate clearly and respectfully with Team Members and leadership.
• Hold Team Members accountable to established standards while maintaining a positive work environment.
• Communicate important shift information to the opening and leadership teams.
• Take ownership of the overall performance and success of the closing shift.
• Help identify opportunities to improve restaurant operations and the guest experience.

Requirements

• Must be at least 18 years old.
• Availability for the following shift: 2:00 PM–11:00 PM.
• Availability to work nights and weekends.
• Prior leadership or supervisory experience preferred.
• Well-versed in food safety and restaurant guidelines.
• Strong communication and organizational skills.
• Ability to lead and work effectively in an extremely busy environment.
• Ability to provide fast, friendly, and accurate service.
• A heart for Chick-fil-A values and a genuine desire to serve others with excellence.
• Ability to coach, motivate, and hold Team Members accountable.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Ability to work on your feet for several hours at a time.
• Must be able to lift up to 50 pounds.
• Ability to learn and follow Chick-fil-A operational standards and procedures.

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• 401(k) with matching
• Referral program
• Employee discount
• Paid training
• Leadership development opportunities
• Opportunity for advancement within the restaurant

Location

Chick-fil-A Bridgewater Falls — Ohio

Why Join Our Team?

If you are ready to take on a rewarding leadership role and make a meaningful impact on both guests and Team Members, we would love to hear from you.

As a Front Counter Assistant Closing Manager, you'll have the opportunity to grow as a leader, serve your community, develop others, and help create an exceptional Chick-fil-A experience every day.

Apply now and become part of a positive, people-focused team dedicated to serving others with excellence.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.