Outbound Sales Representative

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A SNAPSHOT OF YOUR ROLE

Outbound Sales Representative

Position Summary

Compu-Stor is seeking an enthusiastic and driven Outbound Sales Representative to proactively engage existing customers, identify new opportunities, generate leads, and support business growth across our document storage, document scanning, and mailroom service offerings.

This role is focused on outbound customer contact, relationship building, lead generation, appointment setting, and maintaining a healthy sales pipeline. The successful candidate will be comfortable making a high volume of calls, following up enquiries, and identifying opportunities within both existing and prospective customer accounts.

Key Responsibilities

Customer Engagement

• Contact existing customers to strengthen relationships and identify additional service opportunities.
• Conduct regular follow-up calls with past customers and inactive accounts.
• Schedule meetings and appointments for the sales team.
• Maintain accurate records of customer interactions in the CRM system.

Lead Generation

• Research and identify potential new customers.
• Conduct outbound calls and email campaigns to generate sales opportunities.
• Qualify leads and assess customer requirements.
• Build and maintain a pipeline of prospective customers.

Sales Support

• Assist in preparing sales proposals and quotations.
• Follow up proposals and outstanding opportunities.
• Track and report sales activity and outcomes.
• Support marketing campaigns through outbound follow-up.

Relationship Management

• Develop professional relationships with decision-makers.
• Understand customer needs and present relevant Compu-Stor solutions.
• Ensure a positive customer experience throughout the sales process.

Skills and Experience

Essential

• Previous experience in outbound sales, telemarketing, business development or customer service.
• Strong communication and relationship-building skills.
• Confidence speaking with customers over the phone.
• Excellent organisational and time management skills.
• Ability to work independently and achieve activity targets.
• Competent with Microsoft Office and CRM systems.

Desirable

• Experience selling business-to-business (B2B) services.
• Knowledge of records management, document scanning or related services.
• Experience using HubSpot, Salesforce or similar CRM platforms.

Key Performance Indicators (KPIs)

• Number of outbound calls completed.
• Qualified leads generated.
• Sales appointments booked.
• Opportunities created in CRM.
• Revenue generated from new and existing customers.
• Customer retention and re-engagement activity.

Personal Attributes

• Positive and energetic attitude.
• Self-motivated and results-focused.
• Professional and courteous communication style.
• Resilient and comfortable handling objections.
• Strong attention to detail and follow-through.

Compu-Stor is a 100% Australian family-owned information management business that has been operating since 1987. We provide three core services:

• Document Storage
• Document Scanning and Digital Conversion
• Mailroom and Mail Management Services

Our customers range from medium-sized businesses through to large enterprise organisations, government departments, local councils, education providers, healthcare organisations and professional service firms.

The outbound salesperson will be focused on identifying opportunities within both existing customers and new prospects. They will be expected to proactively generate leads rather than rely solely on marketing-generated enquiries.

Typical decision makers they will engage include:

• Records Managers
• Information Managers
• IT Managers and CIOs
• Operations Managers
• Compliance and Risk Managers
• Finance Managers
• Office and Facilities Managers
• Executive Assistants and Business Support Teams

We are looking for someone who is comfortable making a high volume of outbound calls, researching prospects, building relationships and uncovering opportunities. The role is less transactional sales and more about identifying business problems, understanding customer requirements and introducing solutions that can improve efficiency, compliance, security and information management practices. There focus is to identify and introduce our Business Solutions Managers to complete the sale. 

The ideal candidate would have experience in B2B outbound sales, lead generation, appointment setting and opportunity qualification. Experience selling business services to corporate or government customers would be highly regarded.

Please let me know if your recruitment team requires any further information.

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