Hospitality Manager

LAZ Hospitality | Resort & Hotel Operations | Full-Time | Exempt

Work Where Others Vacation. Lead Teams. Create Remarkable Guest Experiences.

At LAZ Hospitality, our people are the foundation of our success. As a Hospitality Manager, you play a critical leadership role in delivering exceptional guest experiences while supporting luxury hotel and resort operations in some of the country's most desirable destinations.

This position provides operational leadership for valet, transportation, guest services, and hospitality teams while ensuring service excellence, employee development, client satisfaction, financial performance, and operational consistency. You will partner closely with hotel leadership and LAZ Hospitality teams to create memorable guest experiences and a culture centered on hospitality excellence.

Whether you are an experienced hospitality leader looking for your next challenge or an operational leader seeking to grow within a nationally recognized hospitality organization, LAZ Hospitality offers an opportunity to build a meaningful and rewarding career.

Why Join LAZ Hospitality?

• Leadership opportunity with a nationally recognized hospitality organization
• Career advancement and professional development opportunities
• Opportunity to work in premier resort and hotel environments
• Collaborative, people-first culture
• Direct impact on guest experience and team success
• Leadership development and management training opportunities
• PayActiv, access earned wages before payday
• Employee Assistance Program (EAP)
• Health coaching and wellness resources
• Employee recognition and development programs
• Free company uniforms

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options

About LAZ Hospitality

LAZ Hospitality is a specialized division of LAZ Parking focused exclusively on serving luxury hotels, resorts, mixed-use destinations, and hospitality partners throughout the country.

Our success is built on exceptional service, strong client partnerships, operational excellence, and investing in our people. We believe in promoting from within, developing future leaders, and creating opportunities for employees to build rewarding careers.

At LAZ Hospitality, we understand that every interaction contributes to a guest's experience and every team member plays a role in creating memorable moments.

Schedule & Work Environment

This position supports hospitality operations that function 24 hours a day, seven days a week.

Flexibility is required and may include mornings, evenings, weekends, holidays, peak travel periods, and seasonal business fluctuations. Hospitality Managers regularly work throughout hotel and resort properties while interacting with guests, clients, team members, and operational leadership.

The Spirit of the Position

As a Hospitality Manager, you are a servant leader, operational partner, and hospitality ambassador.

You are responsible for supporting the daily success of hospitality operations while ensuring guests receive exceptional service and employees have the tools, coaching, and support needed to succeed.

Through your leadership, professionalism, and commitment to hospitality excellence, you help create an environment where team members thrive, guests receive memorable service, and clients achieve their operational objectives.

You bring accountability, positivity, business acumen, and a guest-first mindset to every interaction.

What You'll Do

Leadership & Team Development

• Lead, coach, and develop valet attendants, guest service professionals, shift leaders, and frontline hospitality staff.
• Foster a culture of accountability, teamwork, professionalism, and hospitality excellence.
• Conduct pre-shift meetings, coaching conversations, and employee development discussions.
• Assist with recruiting, onboarding, training, and retention efforts.
• Identify future leaders and support career development opportunities.
• Promote employee engagement, recognition, and succession planning initiatives.
• Ensure compliance with company policies, standards, and expectations.

Guest & Client Experience

• Create exceptional guest experiences that exceed expectations.
• Build and maintain strong relationships with hotel leadership, clients, and property stakeholders.
• Monitor service performance and implement improvement initiatives.
• Resolve guest concerns professionally and effectively.
• Ensure service standards and contractual obligations are consistently achieved.
• Promote a culture centered on hospitality, guest satisfaction, and service recovery excellence.
• Partner with property leadership to continuously improve guest experiences.

Operational Leadership

• Support daily valet, transportation, guest service, and hospitality operations.
• Ensure proper staffing coverage, employee deployment, and operational readiness.
• Monitor service levels and operational performance.
• Assist with planning for peak occupancy periods, special events, group arrivals, and seasonal business demands.
• Ensure operational standards and procedures are consistently followed.
• Support safety initiatives, compliance efforts, and operational audits.
• Identify opportunities for operational improvements and service enhancements.

Financial & Business Management

• Support scheduling, labor planning, payroll review, and workforce management.
• Assist with budget management, expense control, and revenue optimization.
• Review labor reports, operational metrics, and financial performance indicators.
• Ensure accurate reporting, claims management, and operational documentation.
• Assist with financial reporting and business analysis.
• Support profitability objectives while maintaining exceptional guest service.

Safety, Compliance & Risk Management

• Promote a culture of safety throughout the operation.
• Support training initiatives related to safety, service, and operational compliance.
• Ensure adherence to company policies, client requirements, and operational standards.
• Assist with incident investigations, claims management, and risk mitigation efforts.
• Maintain compliance with applicable regulatory and company requirements.

Team & Operational Excellence

• Partner closely with property leadership and LAZ Hospitality leadership.
• Support organizational initiatives and special projects.
• Promote LAZ Hospitality's mission, values, and culture.
• Drive continuous improvement and operational excellence initiatives.
• Perform additional leadership responsibilities and special assignments as needed.

Who You Are

Hospitality-Focused

You understand that exceptional guest experiences begin with exceptional service.

People Leader

You enjoy developing employees, building strong teams, and helping others succeed.

Operationally Driven

You thrive in fast-paced environments and enjoy balancing guest service, team leadership, and business performance.

Problem Solver

You lead through challenges with confidence, urgency, and professionalism.

Relationship Builder

You establish credibility quickly and build strong partnerships with guests, clients, and team members.

Results-Oriented

You take ownership of outcomes and consistently deliver strong operational and service results.

Qualifications

Required

• Prior valet parking experience within a hospitality environment.
• Previous supervisory, management, or leadership experience.
• Valid driver's license with a driving record that meets company standards.
• Experience working in fast-paced guest-focused operations.
• Strong customer service and leadership skills.
• Strong communication, coaching, and interpersonal abilities.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to work flexible schedules, including weekends, holidays, and peak business periods.

Preferred

• Bachelor's degree or equivalent combination of education and leadership experience.
• Luxury hotel or resort experience.
• Multi-site hospitality or valet management experience.
• Financial reporting, labor management, and operational analysis experience.
• Experience supporting premium hospitality environments.
• Bilingual skills are a plus.

Physical Requirements

This position requires the ability to:

• Work outdoors in varying weather conditions, including snow, rain, heat, and cold.
• Stand, walk, and move throughout the operation for extended periods.
• Lift, push, and pull up to 50 pounds.
• Bend, stoop, squat, and move frequently throughout the workday.
• Support valet and guest service operations during peak business periods.
• Travel throughout hospitality properties and operational areas.
• Communicate effectively with guests, employees, clients, and leadership teams.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Lead Teams. Create Experiences. Build Your Future.

If you are passionate about hospitality, leadership, employee development, and delivering exceptional guest experiences, we'd love to hear from you.

Join LAZ Hospitality and help create memorable experiences while leading high-performing teams in one of the industry's most dynamic hospitality environments.

FLSA Status: Exempt

LAZ Hospitality is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by federal, state, or local law.