Digital Project & Client Services Specialist

DIGITAL PROJECT & CLIENT SERVICES SPECIALIST

About the Role

We are looking for a highly capable, hands-on Digital Project & Client Services Specialist to work closely with our team across two client accounts. This is a role for someone who can take ownership, move quickly, understand both creative and technical conversations, find practical solutions, and make sure client work gets delivered properly and on time. You do not need to be a developer, designer, or social media specialist. However, you should understand how these disciplines work, be comfortable coordinating with specialists and vendors, and be able to step in and execute when needed. You should be curious, resourceful, organized, commercially aware, and comfortable using AI and digital tools to solve problems and improve the way work gets done.

The Two Accounts You Will Support

1. Website Content & Creative Account

• Manage incoming client requests to update and maintain website content, coordinating with the external web vendor responsible for implementation.

• Review requested changes, clarify requirements, prepare accurate content/instructions, and follow through until updates are completed and checked.

• Support design-related requests using existing templates and brand assets. • Coordinate with the client’s designer and other stakeholders to ensure designs are aligned, practical, and ready for production.

• Spot issues, suggest solutions, and proactively follow up rather than waiting for instructions.

2. Digital Tools, Data System & Social Media Account

• Support a digital account involving a public website and a data management system used by schools to access and add/update student information.

• Understand the basic logic of web applications, user flows, databases/data management, permissions, testing, publishing, hosting, and integrations well enough to communicate e ectively with technical teams.

• Coordinate testing and feedback with schools, vendors, and the client; document issues clearly and ensure they are followed through to resolution.

• Help prepare the transition from product development/testing into a three-month social media campaign.

• Coordinate social media vendors and the client around content, calendars, approvals, publishing, assets, and campaign execution.

• Understand how social channels and campaigns work well enough to guide vendors, identify gaps, challenge weak solutions, and recommend practical next steps.

Key Responsibilities

• Own day-to-day coordination across client, internal team, designers, web and social media vendors, and other suppliers.

• Turn client requests into clear actions, briefs, timelines, and follow-ups.

• Track deliverables, dependencies, approvals, feedback, revisions, and deadlines.
• Review work before it reaches the client and ensure it meets the agreed requirements and quality standards.
• Communicate clearly with both non-technical clients and technical/creative specialists.
• Identify problems early and take initiative to resolve them. • Research answers independently instead of escalating every question.
• Use AI tools intelligently for research, drafting, analysis, troubleshooting, documentation, ideation, and productivity.
• Maintain organized project files, content, briefs, trackers, requirements, and communication records.
• Support presentations, reports, status updates, meeting notes, and client communications when required.
• Be prepared to execute hands-on when a task can be completed faster or more e ectively directly rather than through a vendor.
• Protect the quality of the client relationship by being responsive, dependable, proactive, and solutionoriented.