Sr. Business Systems Analyst

Job Purpose:

Our Business and Data Analyst supports Sales Operations by designing scalable processes, creating tools and reporting, improving data quality, and supporting Sales related calculations, analytics, and metrics across multiple systems. This role partners closely with Sales, Finance, Accounting, HR, Payroll, IT, and data teams to translate complex business needs into clear requirements, reliable reporting, practical operational solutions, system integration support, and effective change management.

Job Responsibilities:

Own governance routines by documenting decision rights, issue escalation paths, process ownership, audit trails, change controls, and recurring review processes for Sales Incentive and Sales Operations data.
Lead the development and ongoing enhancement of tools, reports, dashboards, reconciliations, templates, and control files that improve accuracy, transparency, efficiency, and leadership visibility.
Own analysis of complex data sets to identify gaps, duplicates, alignment issues, calculation exceptions, data quality concerns, and opportunities for process improvement.
Lead analytics and insight development for multiple compensation plans, including plan performance, payout trends, exception patterns, alignment impacts, and executive-level decision support.
Lead system selection and implementation support activities by owning requirements documentation, solution-fit evaluation, data and process impact mapping, testing coordination, and validation across integrated systems.
Manage the strategic transformation roadmap for Sales Incentive administration, including prioritization of initiatives that simplify, standardize, automate, and eliminate manual processes across the end-to-end incentive lifecycle.
Lead enterprise-level initiatives to reduce manual effort through workflow automation, system configuration, integrations, self-service capabilities, and exception-based processing.
Lead the design and implementation of a future-state Sales Incentive operating model that minimizes administrative touchpoints while strengthening accuracy, governance, auditability, and user experience.
Own executive-ready metrics that measure improvements in cycle time, data quality, automation adoption, exception volume, and reduction of manual administrative effort.

Additional Responsibilities & Qualifications:

• Experience with SAP Commissions is required.
• Experience supporting data governance, process governance, controls, audit documentation, issue management, approvals, or change-control processes.
• Experience with multi-system integrations, including source-to-target mapping, data flow documentation, reconciliation, exception handling, and validation across enterprise platforms.
• Experience supporting system selection, requirements gathering, implementation planning, data mapping, integration testing, user acceptance testing, and post-implementation validation.
• Experience working across CRM, ERP, data warehouse, business intelligence, HRIS, payroll, finance, or other enterprise data environments.
• Familiarity with SQL, Power BI, Tableau, Power Automate, Python, Alteryx, or similar analytics, automation, data transformation, and reporting tools.

Work Experience:

● 3-5 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Ability to work quickly and efficiently.

● Excellent verbal, written, people, and diplomacy skills are required.

● Experience in programming language such as Python, R, or VBA is desirable.

● Experience of interpreting strategy and policy in order to set and deliver objectives.

● Experience utilizing Python or R coding skills for data exploration, statistical analysis, and predictive analysis.

● Experience writing SQL queries (familiar with primary and foreign keys, as well as joins and aggregate functions).

● Proficient with Microsoft Office Suite.

● Strong planning and organization skills are required.

Education:

● Bachelor's Degree Preferred

Corporate

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.