Supervisor Education & Training (Paramedic)

Eastern Area Prehospital Services

Job Title: Supervisor of Education & Training

Job Status: Full-time

Weekly Schedule Expectation: This full-time position requires a minimum of 32 hours per week assigned to field shifts and 8 hours per week assigned to office, administrative, training, and quality improvement responsibilities.

Reports to: Executive Directors and Deputy Director; collaborates with the Service Medical Director on clinical education and quality matters.

Position Summary

The Supervisor of Education & Training serves as a member of the EAPS leadership team and works closely with the Service Medical Director. The position is responsible for developing, coordinating, implementing, and evaluating agency education, training, competency, and employee-development initiatives; supporting onboarding and quality improvement activities; providing direct supervision and guidance to staff as assigned; monitoring certification and regulatory requirements; and promoting clinical excellence throughout the organization.

The Supervisor of Education & Training functions as both an operational leader and educational resource while ensuring EAPS employees possess the knowledge, skills, and competencies necessary to provide exceptional prehospital patient care. The position will also be involved in field operations and emergency responses.

Essential Duties and Responsibilities

Education & Training Administration

• Develop, implement, coordinate, and evaluate all agency training and continuing education programs.
• Develop an annual training calendar and agency educational plan.
• Conduct classroom, simulation, skills laboratory, online, and field-based instruction.
• Ensure EAPS personnel meet Pennsylvania Department of Health EMS continuing education and recertification requirements.
• Maintain lesson plans, testing instruments, training records, and instructional materials.
• Schedule instructors, educational resources, training facilities, and equipment.
• Coordinate mandatory education programs including but not limited to CPR, ACLS, PALS, PHTLS/ITLS, infection control, HIPAA, workplace safety, and protocol updates.
• Schedule an education/skills station quarterly at a minimum
• Schedule and coordinate community CPR, First Aid, Stop the Bleed, and public education programs.

Workforce Development & Employee Onboarding

• Assist with onboarding, orientation, and field training for all newly hired employees.
• Work collaboratively with the other supervisors, Field Training Officers, and preceptors to ensure successful employee integration and development.
• Conduct initial and annual competency assessments for clinical staff.
• Evaluate the performance of employees assigned for direct supervision and provide coaching, counseling, mentoring, and developmental support in coordination with the appropriate operational supervisor.
• Develop and monitor employee remediation and performance improvement plans when assigned, in collaboration with the appropriate supervisor and executive leadership.
• Participate in employee evaluations and provide recommendations regarding advancement, training, and corrective action.

Quality Assurance & Clinical Excellence

• Assist with the agency Quality Assurance and Continuous Quality Improvement (QA/CQI) program.
• Review patient care documentation and identify opportunities for clinical improvement.
• Establish quality benchmarks and outcome measures in collaboration with executive leadership.
• Develop educational initiatives based upon quality improvement findings.
• Monitor protocol compliance and implementation of new clinical practices.
• Track and report quality indicators, training effectiveness, and clinical performance outcomes.

Regulatory Compliance & Credential Management

• Monitor and maintain records for all employee certifications, licenses, credentials, and mandatory training requirements.
• Track certification expiration dates and ensure timely renewal compliance.
• Assist with compliance with HIPAA, OSHA, infection control, and agency policies.
• Maintain confidentiality and safeguard protected health information in accordance with federal and state regulations.

Supervisory & Leadership Responsibilities

• Provide direct supervision and leadership to EAPS personnel as assigned.
• Assist the Executive Directors and Operations leadership with administrative projects and organizational initiatives.
• Promote teamwork, employee engagement, accountability, and professionalism.
• Exercise sound judgment and decision-making during both emergency and non-emergency situations.
• Maintain operational awareness and assist in resolving personnel, training, and operational issues.
• Maintain required records, logs, reports, and documentation related to training, quality improvement, and workforce development activities.
• Generate a monthly report to the Executive Directors
• Perform other duties as assigned by the Executive Directors, Deputy Director, or their designee.

Community & External Relations

• Represent EAPS on regional EMS committees, educational advisory boards, and professional organizations as needed.
• Coordinate educational opportunities for first responders, healthcare providers, and community organizations.
• Promote EAPS through community outreach and public education initiatives.

Physical Requirements

• Ability to lift and carry 100+ lbs with assistance
• Frequent standing, walking, bending, kneeling, and climbing stairs
• Work in various environments and weather conditions
• Maintain physical fitness, strength, and stamina
• Perform duties under stressful and high-risk situations

Mental Requirements

• Remain calm and make sound decisions under pressure
• Communicate clearly and respectfully with patients, partners, and the public
• Follow protocols and adapt to dynamic situations
• Exhibit empathy, professionalism, and sound judgment

Minimum Qualifications

• High School Diploma or GED required.
• Associate degree in EMS Education or a related field preferred
• Current Pennsylvania Paramedic Certification.
• Current BLS, ACLS, PALS, and PHTLS/ITLS certifications.
• EMS Instructor certification or ability to obtain within one (1) year.
• CPR Instructor certification or ability to obtain within one (1) year.
• Minimum five (5) years of EMS experience.
• Minimum two years of supervisory, educational, or leadership experience.
• Valid Pennsylvania Driver's License and EMSVO endorsement or eligibility.
• PSP, Childline, and FBI Clearance, and other required background clearances.