Senior Project Manager

Job Description

• Take formal handover from Sales and Presales teams, validating project scope, estimates, assumptions, and pricing before project initiation
• Contribute to proposal reviews prior to CDO and CTO approval, identifying potential delivery risks relating to project scope, effort, and commercial considerations
• Collaborate with the Legal team to review contractual terms affecting project delivery, including milestones, acceptance criteria, Service Level Agreements (SLAs), and penalties
• Coordinate with the QS to confirm hardware and licensing requirements and initiate procurement requests for CDO and Finance purchase order approval
• Develop and baseline comprehensive project plans, Work Breakdown Structures (WBS), Responsibility Assignment Matrices (RACI), resource plans, risk registers, and communication plans
• Manage project delivery using appropriate methodologies, including Waterfall, Agile, or Hybrid approaches, in accordance with the MIT ESP delivery framework
• Coordinate Architects, Engineers, Partners, and Original Equipment Manufacturers (OEMs), including AWS, Azure, and Oracle, across multiple project workstreams
• Manage project scope through formal change control processes, ensuring that change requests clearly outline their commercial implications
• Oversee project quality gates, User Acceptance Testing (UAT), and formal customer acceptance at each project milestone
• Maintain effective project governance by providing accurate weekly project status updates, risk, assumption, issue, and dependency (RAID) reports, and financial reports
• Ensure project information, including plans, timesheets, forecasts, and milestones, is accurately maintained in Oracle PM Suite
• Lead steering committee meetings with customer sponsors, proactively escalating risks and challenges with appropriate recommendations and solutions
• Take ownership of project Profit and Loss (P&L), including budgets, forecasts, gross margins, revenue recognition, and billing milestones
• Collaborate with Finance to track invoicing milestones and ensure timely collection of payments
• Identify potential upselling and project extension opportunities, including Managed Services, FinOps, and Security solutions, and communicate these opportunities to Sales teams
• Act as the primary point of accountability for project delivery, building strong relationships with senior customer stakeholders
• Manage customer expectations through transparent communication and timely updates on project challenges and developments
• Mentor and coach Project Managers, providing guidance and reviewing their project plans and reports
• Support resource planning and staffing requirements for delivery teams, including engagements across the MENA and European regions
• Capture lessons learned and contribute to the continuous improvement of Project Management Office (PMO) templates, estimates, and practices

Person Specification

• Possess a Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field
• Have a minimum of 10 years of experience in IT services, including at least 5 years of experience managing customer-facing projects from initiation to completion
• Demonstrate proven experience in delivering cloud infrastructure, migration, or modernisation projects using AWS, Azure, or Oracle Cloud Infrastructure (OCI)
• Possess a proven track record of managing projects valued above USD 500,000 or complex multi-workstream programmes with Profit and Loss (P&L) accountability
• Hold a recognised professional project management certification, such as Project Management Professional (PMP), PRINCE2 Practitioner, or an equivalent qualification
• Cloud certifications at associate level or higher, such as AWS Solutions Architect, Azure Administrator, or OCI Architect, will be considered an added advantage
• Agile or scaling certifications, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe, will be considered an added advantage
• Exposure to security and compliance programmes, including ISO 27001, SOC 2, PCI DSS, or DevSecOps, will be considered an added advantage
• Experience delivering projects for customers in the MENA or European regions, including remote and on-site delivery models, will be considered an added advantage
• Familiarity with FinOps practices, Generative AI, or automation projects will be considered an added advantage
• Hands-on experience with project management tools such as Oracle PM Suite, Microsoft Project, Jira, or similar platforms will be considered an added advantage
• An MBA or postgraduate qualification in Management will be considered an added advantage