Front Office Specialist

<p><strong><span data-contrast="none"><span data-ccp-parastyle="list heading" data-ccp-parastyle-defn="{"ObjectId":"08f2bee7-d180-580c-82de-39bbeab191fd|1","ClassId":1073872969,"Properties":[268442635,"20",469777841,"Trebuchet MS",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Trebuchet MS",469769226,"Trebuchet MS",469775450,"list heading",201340122,"2",134233614,"true",469778129,"listheading",335572020,"1",134224900,"true",335559739,"120",469778324,"Normal"]}">SUMMARY </span></span></strong><strong> </strong><span data-ccp-props="{"335559739":120}"> </span></p>

<p><span data-contrast="none"><span data-ccp-parastyle="list heading">A </span></span><strong><span data-contrast="none"><span data-ccp-charstyle="Strong">Front Office Specialist</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="list heading"> is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.</span></span><span data-ccp-props="{"335559739":120}"> </span></p>

<p><span data-ccp-props="{"335559739":0}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">LOCATION</span></span></strong><span data-ccp-props="{"335559739":0}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="100" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="list heading">Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be </span><span data-ccp-parastyle="list heading">required</span><span data-ccp-parastyle="list heading"> to carry out essential job duties and responsibilities</span></span><span data-ccp-props="{"335559739":0}"> </span></li>

</ul>

<p><span data-ccp-props="{"335559739":0}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">ESSENTIAL </span><span data-ccp-parastyle="list heading">DUTIES AND RESPONSIBILITIES</span></span></strong><span data-ccp-props="{"335559739":0}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="list heading">Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.</span></span><span data-ccp-props="{"335559739":0}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Provide exceptional customer service during every patient encounter (in person or via phone).</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Answer phones (both external and internal); assure prompt, courteous service at all times.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Double check insurance authorizations to ensure completion and build accurate flow sheets.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Check out patients and collect correct payments according to procedures.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Manage patient flow in the office and ensure communication to maximize efficiency and customer service.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Complete daily reconciliations / close day / countdown cash drawer.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Comply with all company policies and procedures, including HIPAA.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="85" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">General office duties and cleaning to be assigned by the manager.</span><span data-ccp-props="{"134233117":true,"201341983":0,"335559739":240,"335559740":240}"> </span></li>

</ul>

<p><span data-ccp-props="{"335559685":720,"335559739":0}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">QUA</span><span data-ccp-parastyle="list heading">LIFICATIONS</span></span></strong><span data-ccp-props="{"335557856":16777215,"335559685":0,"335559739":0}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="106" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="list heading">Previous</span><span data-ccp-parastyle="list heading"> medical office experience preferred; </span><span data-ccp-parastyle="list heading">previous</span><span data-ccp-parastyle="list heading"> ophthalmic experience strongly preferred.</span></span><span data-ccp-props="{"335559739":0}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="106" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="106" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Favorable result on background check as required by state</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="106" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Must be able to provide proof of identity and right to work in the United States</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>

</ul>

<p><span data-ccp-props="{"335557856":16777215,"335559685":0,"335559739":0}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">EDUCATION AND/OR EXPERIENCE</span></span></strong><span data-ccp-props="{"335557856":16777215,"335559685":0,"335559739":0}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="93" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="list heading">High school diploma or GED </span><span data-ccp-parastyle="list heading">required</span></span><span data-ccp-props="{"335559739":0}"> </span></li>

</ul>

<p><span data-ccp-props="{"335559685":720,"335559991":360}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="List bullet indented">LICENSES AND CREDENTIALS</span></span></strong><span data-ccp-props="{"335559685":720,"335559991":360}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="94" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="list heading"> None</span></span><span data-ccp-props="{"335559739":0}"> </span></li>

</ul>

<p><span data-ccp-props="{"335559739":0}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">SYSTEMS A</span><span data-ccp-parastyle="list heading">ND TECHNOLOGY</span><span data-ccp-parastyle="list heading"> </span></span></strong><span data-ccp-props="{"335559739":0}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="73" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="list heading">Proficient in </span><span data-ccp-parastyle="list heading">Microsoft Excel, Word, PowerPoint, Outlook</span></span><span data-ccp-props="{"335559739":0}"> </span></li>

</ul>

<p><span data-ccp-props="{"335559685":0,"335559739":0}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">PHYSICAL REQUIREMENTS</span></span></strong><span data-ccp-props="{"335559685":0,"335559739":0}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="95" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="list heading">This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is </span><span data-ccp-parastyle="list heading">required</span><span data-ccp-parastyle="list heading"> 100% of the time. Occasional driving or climbing may also be necessary.</span></span><span data-ccp-props="{"335559739":0}"> </span></li>

</ul>

<p><span data-ccp-props="{"335559739":0}"> </span><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">If you need </span><span data-ccp-charstyle="Strong">assistance</span><span data-ccp-charstyle="Strong"> with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes </span><span data-ccp-charstyle="Strong">submitted</span><span data-ccp-charstyle="Strong"> through this website will be considered.</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"335559739":0}"> </span></p>

<p><span data-ccp-props="{"134233117":true,"134233118":true,"335559739":0}"> </span><em><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">EyeCare</span><span data-ccp-parastyle="Normal (Web)"> Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, </span><span data-ccp-parastyle="Normal (Web)">veteran</span><span data-ccp-parastyle="Normal (Web)"> or disability statu</span><span data-ccp-parastyle="Normal (Web)">s.</span></span></em><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":120}"> </span></p>

<p><span data-ccp-props="{"335559739":0}"> </span><span data-contrast="auto">NOTE: </span><span data-contrast="none"> Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. </span><span data-contrast="auto">Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time. </span><span data-ccp-props="{"335572071":4,"335572072":1,"335572073":4278190080,"335572075":4,"335572076":4,"335572077":4278190080,"335572079":4,"335572080":1,"335572081":4278190080,"335572083":4,"335572084":4,"335572085":4278190080,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </span></p>