Support Engineer - Pacom

Securitas Group

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

About Pacom Pacom is a leading provider of integrated security solutions and centrally managed security platforms for organizations with demanding security requirements. As part of the Securitas Group, we combine more than 40 years of innovation with a clear vision: protecting critical assets and simplifying security operations worldwide. Our advanced and scalable security platforms bring together:

• Access Control

• Video Surveillance

• Fire and Intrusion Alarm Systems

Our solutions provide a unified operator environment for efficient and seamless security management. We support commercial organizations and government agencies where security is mission-critical. Learn more at pacom.com or pacomgroup.com.

About the role

Looking for Solutions-Oriented and Responsible individual who will be the first-line technical support, professional services including on-site support and system upgrades, and technical training for the company's resellers and customers. Someone who is comfortable managing, maintaining, and troubleshooting IT infrastructure and databases and has a strong understanding of how different systems interact and support business operations. The team and more importantly this role will provide support, training, documentation, and professional services across the Nordic region and supports global operations for the Unison product line. The role also performs testing, evaluations, documentation development, and supports enhancement of new and existing products and solutions.

Responsibilities

• Manage support cases from intake through resolution.

• Deliver technical and user training to employees, partners, resellers, and customers.

• Administer support portals and product catalogues.

• Perform testing, beta testing, and maintain manuals and technical documentation.

• Provide on-site support and upgrades as part of professional services.

• Support product quality, customer migrations, and future product requirements.

• Act as a technical advisor in complex projects and drive resolution of product defects.

Requirements

You have a genuine interest in IT infrastructure and several years of experience working with networking, server and client environments, virtualization technologies, and Microsoft SQL Server. You thrive in an environment where you can combine operational work, problem-solving, and technical development. We are looking for someone with solid knowledge and hands-on experience in:

• Networking (switches, routers, firewalls, and TCP/IP)

• Server and client environments (Windows and/or Linux)

• Virtualization platforms such as VMware, Hyper-V, or Nutanix

• Microsoft SQL Server administration, maintenance, and troubleshooting

• Minimum 8 years of industry experience preferably within the Security Business and /or IT

Education & Competencies

• Minimum secondary school qualification; university degree preferred.

• Proven experience in networking, server/client infrastructure, virtualization, and Microsoft SQL Server

• Strong troubleshooting and problem-solving skills

• Ability to manage and maintain enterprise IT environments and databases

• Good communication skills and the ability to work collaboratively across teams

• Project management experience.

• Strong Swedish and English language skills. (Mandatory) Location ONSITE - Solna, Stockholm

• Must be a Swedish citizen and hold a valid Drivers Lenience

• Must have an approved Security Clearance

Working conditions

Department: Support & Training

Reports To: Manager, Support & Training

Location: Stockholm

What we offer

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If this sounds like the right next step in your professional career, don't hesitate and apply!