SENIOR ANALYST, PROGRAM MANAGEMENT

Position Summary...

Demonstrates up-to-date expertise in quality assurance, statistical quality methods, and operational excellence, and applies this to the development, execution, and improvement of quality action plans by providing expert advice and guidance to others in the application of quality audits, defect and DPMO/Sigma analysis, and risk-based statistical sampling best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for quality standards, data-driven recommendations, and improvement rationales.
Provides and supports the implementation of quality and process improvement solutions by building relationships and partnerships with key stakeholders across Operations, Business, Product, and Technology teams; identifying quality risks and business needs; determining and carrying out necessary quality governance processes and practices (including RCA, CAPA, VSM, and FMEA); monitoring progress and results against quality scorecards and program milestones; recognizing and capitalizing on automation and process improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of quality governance frameworks and business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing quality audits, statistical sampling practices, and business processes.

What you'll do...

About team

Content Acquisition Team is chartered with one of the initiatives to build an audit organization that validates vendor submissions (in terms of content and images) to meet Walmart’s Standard Operating Procedures (SOPs) & Style Guides and work with vendors to retrieve additional information as needed. The team will also set standards for content acquisition and deliver high quality catalog across omni channel platform to provide better user & customer experience across thousands of Walmart stores and ecommerce businesses

eCommerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of the Content Acquisition Team, you would be working on improving Catalog data quality. It would involve driving quality and operational excellence across the domain of Catalog management, content operations, and data quality at scale. As the Quality Analyst for the Content Acquisition Team, you would be responsible for defining and executing quality governance frameworks, statistical sampling strategies, and process improvement roadmaps to drive measurable improvements in catalog quality, defect reduction, and operational efficiency.

What you will do

• Experience in quality audits, quality metrics, scorecards, governance, and standardization across multiple processes/workstreams.
• Hands-on experience in process improvement, waste reduction, RCA, CAPA, VSM, and FMEA.
• Ability to analyze defects, quality trends, escapes, DPMO, Sigma levels, and identify improvement opportunities using data.
• Working knowledge of statistical analysis, confidence intervals, margin of error, and risk-based/Z-based sampling or even sampling methodologies.
• Ability to identify automation opportunities and deliver solutions that improve quality, productivity, or reduce manual effort.
• Understanding of product catalog/content quality including attributes, taxonomy, descriptions, images, compliance, and data accuracy.
• Ability to independently track multiple initiatives, identify risks/dependencies, drive mitigation, and deliver measurable outcomes.
• Strong ability to work with Operations, Business, Product, and Technology teams and drive alignment on quality initiatives.
• Ability to convert data into clear insights, recommendations, dashboards, and leadership-level updates.
• Proactively identifies issues, develops solutions, follows through to closure, and drives improvements beyond immediate responsibilities.

What you will bring:

• Bachelor's degree in Business, Statistics, Engineering, Information Technology, or a related field.
• Appropriate experience in Quality, Operational Excellence, or Process Improvement. 3-6+ years' experience in Quality / Operational Excellence roles, preferably within eCommerce content, retail catalog operations, or large-scale data operations.
• Quality Assurance & Governance, Statistical Quality & Sampling (Z-based sampling, confidence intervals, margin of error), Root Cause Analysis (RCA/CAPA), Process Improvement (VSM/FMEA), Quality Analytics (DPMO, Sigma levels), Data Analysis, Stakeholder Management, Problem Solving, Communication & Reporting

 

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, pto, health benefits, and much more.

 

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." by fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal opportunity employer

Walmart, inc., is an equal opportunities employer – by choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's degree in Business or related field OR 2 years' experience in project management or related field. 1 year's experience using Microsoft Office tools (for example, Word, Excel, and PowerPoint).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

Block- 1, Prestige Tech Pacific Park, Sy No. 38/1, Outer Ring Rd Kadubeesanahalli , India