Client Services Analyst

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Responsibilities:

• Provide technical Customer support for the Lightning and Singularity for Banking applications via phone or e-mail to existing customer base
• Assist with the technical administration and execution of new user implementations
• Assist in the design and specifications of system enhancements
• Assist with QA testing of new releases of the application
• Update and enhance documentation on the application, training handouts, procedures, etc.
• Develop and maintain an understanding of securities and investment accounting best practices to use in coaching our clients to successful utilization of our software and services
• Develop detailed knowledge of client companies – decision makers, influencers, types of business units, invested asset. Leverage this knowledge to strengthen and grow relationships with clients
• Ability to track multiple deadlines, multi-task, and prioritize across several clients and internal demands
• Achieve department goals in the areas of client satisfaction, revenue opportunity identification, and other established performance metrics
• Other duties as assigned including the management of internal projects
• Knowledge and/or experience in a Bank Capital Markets, Treasury or Fixed Income Trading environment, either in operations or as a trading floor assistant
• Strong knowledge of Fixed Income accounting for bonds, funding instruments, collateral, MBS, CLO, Swaps, etc.
• Strong analytical ability to perform full range of problem-solving tasks - ability to define problems, collect data, establish facts and draw valid conclusions and effectively adapt to rapidly changing technology
• Excellent written and verbal communication
• Strong accounting, finance, or investment knowledge a plus
• Knowledge of SQL, mobile technology, web-based software is preferred
• Aggressive, competitive self-starter
• Excellent communications and interpersonal skills
• Passionate focus on client satisfaction
• Desire to operate in a fast-paced, entrepreneurial and fun environment

 

 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

 

 

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

 

 

 

 

 

 

 

 

Applications will be accepted on an ongoing basis until the position is filled.

 

 

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.