Customer Program Management

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

The Technical Program Manager is responsible for the overall program delivery of the Harman Infotainment Systems specific to an individual customer.  The Program Manager will be the primary customer contact regarding schedule and development issues.  With their team, they will be responsible for planning and managing the end-to-end program.  This includes not only planning the product development and testing but the ramp-up and readiness of the manufacturing plants.  They will maintain a customer relationship and have overall ownership of the schedule, scope, and budget for all the customers’ infotainment programs.

Your Team

This position does not have any direct reports.

What You Will Do

Deliver next-generation Infotainment system to the customer

Build and manage customer relationships at a release engineer and director/manager level

Build and maintain a customer interface team to support this relationship and manage the overall program development.  

Ensure the overall success and profitability of the product launch (i. e. work with Sales and Marketing to hit gross margins, introduce new features, etc).  Own and maintain the budget, scope, and program schedule.

Manage program risk proactively, identify program risks, and coordinate meetings with the PM and multi-discipline functions to address risks before they become issues.

Support continuous improvement of project management processes and metrics to track and measure project success. (Manage all program/product delivery elements).

Provide weekly program status updates via the standard template.  Represent the program internally to senior management during program, quality, and operations reviews.

Lead the program adherence to follow standard Harman processes and maintain program and customer related documentation.

Be the primary escalation point for both internal and external program communications for the responsible customer program.

Set direction and influence cross-department engagement for program execution and drive synchronization across multiple program teams.

Responsible for tracking and reporting the progress of programs to both the customer and within the company. 

Responsible for communicating the customer requirements within the organization and interface with multiple groups to ensure customer’s requirement expectations are being met.

What You Need

Bachelor's degree in Mechanical, Electrical, or Computer Engineering and 12 years of overall experience.

Must be able to articulate vision and influence decision making/outcomes with internal stakeholders, external suppliers, and the customer

Must have a "whatever-it-takes" attitude using diplomatic leadership skills within a collaborative teamwork environment to accomplish the necessary results

Proven and effective communication, analytical, judgment, initiative, and execution skills

5+ years of related experience in program management, project leadership, and/or account management

Involvement in multiple infotainment development lifecycles, including knowledge of HW/SW delivery methods and automotive development processes

Experience with managing distributed development teams is preferred

PMP certification preferred

Experience in consulting and/or client-facing role is preferred

Recent significant systems/software experience with complex development cycles that span multiple release versions is preferred.

What Makes You Eligible

Be willing to travel up to 10%, domestic OR international travel

Be willing to work in an office in Novi, Michigan, USA.

Successfully complete a background investigation and drug screen as a condition of employment

$ 108,750 - $ 159,500

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.