Finance Office Supervisor

Recruitment Information: This position is open until filled with a first review of applications occurring on July 29th, 2026.

Position Overview:

This position is responsible for supervising the activities of cashiering, customer service, business licensing, business & occupation tax, and utility billing sections of the Finance Department and coordinating assigned activities within the sections.  This position supervises the Fiscal Utility Support staff, determines appropriate turn-off situations, performs auditing of the Division, and supports staff in complex customer service issues.  

1. Supervises and directs activities for cashiering, utility billing, business licensing, business & occupation tax, and customer service functions within the Finance Department.
2. Responsible for recommending, implementing, and administering policies and procedures.
3. Oversees the development of section work plans; assigns work activities; supervises projects and programs; monitors workflow; and reviews and evaluates work product methods and procedures.
4. Responsible for assisting in the selection of assigned office staff, supervising, and evaluating the work of assigned office staff; providing or coordinating staff training; working with employees to correct deficiencies and implement disciplinary procedures when needed.
5. Receives and responds to a variety of complex customer complaints, concerns, and/or other related items. 
6. Budget preparation and administration in areas of supervision.
7. Assembles a variety of reports related to departmental activities and/or operations; conducts related administrative research.  
8. The ability to create and maintain daily payment downloads from third party vendor; prepare daily cash deposits; oversee and maintain petty cash; generate ACH files for processing.
9. Audit monthly sanitation statements for accuracy; create sanitation statement for payment to vendor; maintain and update sanitation module when needed.
10. Prepare annual resolution for reduced rate program which includes collaborating with contractor regarding necessary information needed for update.
11. Calculate annual winter-averaging adjustments to sewer charges.
12. Create, update, and maintain fee and tax structures as it relates to all utility charges billed to customers.
13. Responds to requests for information from the general public and/or other interested parties related to finance; answers routine questions; and directs customers and visitors to appropriate locations.
14. Performs other duties as required.

• Basic mathematical concepts and ability to perform mathematical calculations.
• Licensing principles and regulations
• Applicable federal, state, and local laws, rules, and regulations.
• Knowledge of union contract administration
• Knowledge and experience in budgeting and accounting
• Ability to plan and manage the activities of a group of employees in a variety of departmental activities in a manner conducive to full performance and high morale.   
• The ability to organize and track workload.
• A person of action who is self-motivated.   A person who can work well independently as well as in a team or cooperative setting.
• Utility service systems, shut-off standards and procedures, and perform complex utility service research.
• Good interpersonal and customer service skills to courteously deal with and to establish and maintain effective working relationships with co-workers, other City employees, vendors, local agencies and providers, and the public.  
• Work in a multi-task environment, be detailed-oriented, able to organize duties and set priorities to meet deadlines.
• Communicate in a professional business-like manner, both orally and in writing.   Portray a professional image and attitude.
• Able to exercise discretion over sensitive and confidential issues related to the department and its business.
• Develop and maintain a general understanding of information that relates to the functions and services of the departments.
• Compose a variety of business correspondence.
• The ability to handle job stress and interact effectively with others in the workplace.