Customer Care Team Leader

Customer Service Team Leader

Salary – TBC

Telford Head Office – office based.

Monday-Friday (9am – 5.30pm)

We have an exciting opportunity for you to become a Customer Service Team Leader in our award-winning Customer Care department, based at our Telford Head office.  At Lyreco, providing every customer with an excellent quality service is our number one priority, due to our on-going commitment to our customers.

If you are passionate about delivering a best-in-class customer experience to drive loyalty and sales, have previous demonstrable experience of managing a large team and the ability to gain trust and respect of others then this could be the ideal role for you.

As a Customer Service Team Leader your responsibilities will be:

• To manage the day-to-day activity and development of a team of customer care advisors, within the WISE customer care team.
• To monitor key activities are to ensure the team delivers customer satisfaction and generates customer loyalty whilst dealing expertly with a wide variety of customer interactions, following the Group best practice and WISE standards.
• To act as a voice of our customer to ensure management priorities are focused most on what matters to them.
• To keep your team motivated whilst dealing with large volumes of calls

The ideal candidate will have:

• Experience of leading a large customer facing team
• Excellent communication/presentation skills with the ability to articulate your message and build trust with your team, customers, and colleagues.
• The ability to motivate, lead and inspire a team.
• Ability to handle a fast-paced workload, whilst maintaining a high standard of quality.
• Ability to work as part of a team and achieve common goals through personal contribution.

Lyreco Benefits:

Lyreco is a great place to work. We believe in fostering a culture that values our people and inspires each of us to be the best we can be. If you want to join a company that is packed with great energy, fun, and a place where you can accelerate your career, then Lyreco is the right place for you!

• 23 days holiday + BH
• Company Pension
• Life Assurance
• Employee Assistance Programme
• Cycle to Work Scheme
• Retail Vouchers
• Eye care vouchers

If this sounds like something you may be interested in, please Apply Now!

Please note that we appreciate the interest of previous candidates; however, we kindly request that anyone who has applied for this position in the past 6 months not to reapply at this time.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

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