- Location
- Brazil
- Department
- Brazil Non-PS Billable
- Source
- Greenhouse
Description
Job Title: Senior Salesforce - Service Cloud Consultant
Key Skills: Salesforce, Cloud
Location: Brazil
Mode: Remote
We at Coforge are hiring Senior Salesforce - Service Cloud Consultant with the following skill set.
Key Responsibilities
- Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management;
- Customize & Integrate using Apex, LWC, and platform tools to meet business requirements;
- Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture;
- Enable DevOps by managing version control, pipelines, and automated deployments with Copado;
- Support & Train users, ensuring adoption, data integrity, security, and compliance;
- Stay Current with Salesforce releases and emerging capabilities.
Required Skills & Qualifications
- Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts;
- Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies;
- Hands-on experience with Copado or equivalent Salesforce DevOps platforms;
- Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred;
- Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.
Preferred Skills:
- Experience with Agentforce, Data Cloud, and other advanced Salesforce products;
- Familiarity with large-scale Salesforce migrations and multi-cloud integrations;
- Ability to work effectively with onshore and offshore teams;
- Prior consulting or partner-side experience with Salesforce delivery.
Posted On: 14-07-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Skills
SalesforceDevOpsCompliance
