- Location
- Anglicare Wollongong Office, Australia
- Type
- Part-time
- Department
- Finance
- Closing date
- Today
- Source
- Workday
Description
Transform lives, every single day
Do you want a career that means more?
At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.
We're a well-respected not-for-profit that's been serving society's most vulnerable for over 170 years. Each year, we achieve life-changing outcomes for more than 40,000 people who rely on our person-centred support. And now, we're extending our reach and impact even further.
As our Service Navigator – Financial Wellbeing, you'll be the first point of contact for people seeking support through Anglicare's Financial Wellbeing programs. Through compassionate engagement, trauma-informed intake and thoughtful service navigation, you'll help people experiencing financial hardship access the right support at the right time.
Working within our Financial Wellbeing & Community team, you'll create a welcoming, person-centred experience that builds trust, identifies individual needs and connects clients with services that strengthen their financial wellbeing and resilience.
Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values—we live them.
Your opportunity
As our Service Navigator, you'll provide high-quality intake, assessment and service navigation for people accessing Anglicare's Financial Capability, Financial Counselling, Microfinance and related Financial Wellbeing programs. You'll remain connected with each client throughout their intake and allocation journey, ensuring they receive timely support, warm referrals and a seamless experience.
Working collaboratively with Financial Capability Caseworkers, Financial Counsellors, Microfinance Workers, Group Facilitators and community partners, you'll help coordinate holistic support while ensuring accurate documentation, effective triage and exceptional client care.
With integrity and compassion, you will:
Deliver compassionate, trauma-informed intake and assessment for clients experiencing financial hardship.
Conduct triage, manage waitlists and coordinate referrals.
Remain connected with clients throughout their allocation journey.
Build collaborative relationships across Financial Wellbeing teams and referral partners.
Maintain accurate client records while contributing to continuous improvement.
What you'll bring
You are a compassionate and organised professional who enjoys helping people navigate complex situations with empathy and respect. You thrive in collaborative environments and share our values of Integrity, Justice, Compassion and Excellence.
You will also need:
Qualifications or experience in Community Services, Social Work or customer service in a community setting.
Experience supporting clients with complex needs.
Experience conducting intake, assessment or service coordination.
Experience using CRM/client database systems.
Excellent communication and organisation skills.
Current Working With Children Check.
Current National Police Check (or willingness to obtain).
Ideally, you will also have:
Experience in financial wellbeing or community services.
Knowledge of trauma-informed and person-centred practice.
Experience working with CALD and Aboriginal and Torres Strait Islander communities.
Current NSW Driver Licence.
Experience supporting outreach activities.
Why Anglicare?
We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.
At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future.
Salary packaging to increase your take-home pay.
Up to $15,900 tax-free through salary packaging.
Up to $2,650 tax-free for meals and entertainment.
Professional development opportunities.
Employee Assistance Program.
Fitness Passport.
Retail discounts.
We're many services, with one purpose, to meet people where they are and walk with them.
At Anglicare, we believe everyone is Made for Connection—with God, with each other and with the places we call home. But sometimes, life unravels. That's where we step in, in Community & Mission, offering hope, support and presence.
Are you ready for a career that means more?
Click Apply and submit your résumé and cover letter.
Anglicare encourages applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds.
Successful applicants will complete relevant pre-employment checks.
Disclaimer: We do not accept unsolicited agency résumés.
