Station Agent

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Station Agent – Ensure Fleet Excellence and Top-Quality Service

Are you passionate about working with vehicles and providing exceptional customer service? We are seeking a motivated Station Agent to join our Network & Stations team within the broader Operations function. As a Station Agent, you will play a key role in maintaining our fleet to the highest standards while delivering top-tier service to our customers. This entry-level position is perfect for individuals who enjoy hands-on work, following standardized processes, and supporting both customers and team operations.

Key Responsibilities:

• Prepare vehicles according to our high-quality standards, ensuring they are clean, road-legal, and meet all documentation requirements.
• Conduct thorough inspections using the Ready for Rent Checklist to ensure all vehicles are prepared for customer handover.
• Deliver and collect vehicles per customer requirements, ensuring smooth handovers by providing essential information including CO2 emissions and vehicle value.
• Identify any damage or maintenance issues, report these findings, and complete all necessary documentation at collection points.
• Work closely with the Station Manager, Fleet Manager, and Team Leader to assist in all tasks including vehicle movements, customer service, and business development activities.
• Maintain a high standard of customer service, ensuring all interactions are professional and up to company standards.
• Follow all health, safety, and environmental guidelines, reporting any concerns to the Station Manager.
• Drive company vehicles safely, adhering to the Company Driving Standards Policy.

What We’re Looking For:

• Strong attention to detail and the ability to follow company processes and checklists.
• Excellent customer service skills and a proactive approach to resolving issues.
• Ability to safely operate and maintain vehicles while meeting the company’s standards for cleanliness and road safety.
• Professionalism in handling paperwork, customer interactions, and any additional duties assigned by management.
• A team player with a commitment to continuous learning and development.

Ideal Experience

• Experience in a customer service or clerical/administrative support role is an advantage.
• Previous exposure to vehicle operations, fleet management, or similar environments is helpful but not required.
• Entry-level; may require vocational training but no university degree.

Skills & Competencies

• Strong attention to detail and ability to follow standardized processes.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with team members and management.
• Proficiency in basic administrative tasks and documentation.
• Commitment to safety, professionalism, and high-quality service.

Why Join Us?

Be part of a dynamic team focused on fleet management and customer satisfaction. Gain valuable experience working with a variety of vehicles and learning the ins and outs of fleet maintenance. Enjoy opportunities for growth and professional development within a supportive company environment. If you’re ready to make an impact by ensuring our fleet is ready to go and our customers are satisfied, apply today!

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com