Senior Quality Supervisor

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect on the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer and has been recognized with the Catalyst Award in 2022, a prestigious recognition of diversity, equity and inclusion excellence. Also, we have a Gender Equality Policy to support our compromise.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the Role:

The Sr Quality Supervisor leads a team of investigators responsible for complaint handling, post-market surveillance, and continuous improvement initiatives. This role ensures high-quality investigation outcomes, compliance with corporate and regulatory standards, and fosters team engagement and professional development. The position provides technical guidance, develops team capabilities, and contributes to departmental and divisional objectives while driving operational excellence.

Key Responsibilities:

• Supervise investigators and monitor performance metrics.

• Lead productivity checkpoint meetings to maintain performance and backlog targets.

• Schedule and facilitate weekly team meetings, including communication of organizational updates and priorities.

• Lead and coach direct reports through regular one-on-one meetings, providing feedback, documenting action plans, and monitoring performance objectives.

• Drive engagement and promote an inclusive, collaborative, and high-performing team culture.

• Approve investigations and ensure complaint backlog remains within established targets.

• Lead assigned monthly complaint signal evaluations (SEF) across multiple products, providing independent review, trend analysis, and risk assessment.

• Provide technical guidance and mentorship on complaint investigations, analysis techniques, and regulatory expectations.

• Lead CAPA, NCEP, and complaint-related compliance activities.

• Lead complaint reduction initiatives, PMQA projects, divisional objectives, and Operational Excellence initiatives.

Required Qualifications:

• Bachelor’s degree in Engineering or a related field.

• Minimum 6 years of relevant professional experience.

• English proficiency: B2–B2+.

• Experience leading teams and achieving results through others.

• Knowledge of complaint handling, post-market surveillance, and regulated quality systems.

• Strong communication and cross-functional stakeholder management skills.

• Experience managing quality performance of product portfolio.

Preferred Qualifications:

• Project management and continuous improvement expertise.

• Experience supporting departmental quality strategy and compliance programs.

Requisition ID: 631512

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.