Healthcare Support Specialist, Remote

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.

 

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

 

Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

 

 

Salvo Health is seeking a dedicated Support Agent to provide exceptional assistance to patients throughout their Salvo care journey. Support Agents play a critical role in ensuring patients feel informed, supported, and confident as they navigate onboarding, billing, remote monitoring, and ongoing communication with our care team. You will help patients understand their benefits, resolve issues with clarity and empathy, and maintain the high standard of service that defines the Salvo experience.

As a Support Agent, you will be the steady, reliable point of contact for patients and internal teams, ensuring questions are answered promptly, concerns are addressed thoroughly, and every interaction reflects Salvo’s commitment to accessible, compassionate care. This is a fully remote position and requires strong adherence to HIPAA guidelines, privacy rules, and consistent documentation practices.

Salvo believes that the most inclusive and equitable culture makes for a stronger organization, so we welcome diverse candidates for this essential role.