Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, your day typically involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. You will be actively engaged in monitoring system performance, addressing any issues that arise, and coordinating with various teams to maintain service continuity. Your role is pivotal in managing the delivery aspects of these systems, ensuring that operational goals are consistently met while adapting to evolving business needs and priorities.

Job Title: VDI Provisioning Engineer

Key Responsibilities:
- Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations
- Providing end-user support related to VDI
- Creating SOPs for known issues.
- Stay up to date with new Citrix, Azure and AWS features which can be implemented for improvements and optimizations
- Provide value Adds and Identify opportunities for improving performance and efficiency of Citrix DaaS environments
- Experience in Creation and maintenance of VDI master images
- Experience in Creation and maintenance of Machine Catalogs and Delivery Groups
- Citrix Monitor for performance and monitor event alerts and take appropriate action
- Must have an extensive working experience with Machine Creation Services (MCS) in a VDI environment
- Patch Management in VDI environment
- Implement new desktop systems according to documented plans and published change control processes
- Incident, Problem and Change Management

Technical Experience:
- Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations
- Providing end-user support related to VDI
- Creating SOPs for known issues.
- Stay up to date with new Citrix, Azure and AWS features which can be implemented for improvements and optimizations
- Provide value Adds and Identify opportunities for improving performance and efficiency of Citrix DaaS environments
- Experience in Creation and maintenance of VDI master images
- Experience in Creation and maintenance of Machine Catalogs and Delivery Groups
- Citrix Monitor for performance and monitor event alerts and take appropriate action
- Must have an extensive working experience with Machine Creation Services (MCS) in a VDI environment
- Patch Management in VDI environment
- Implement new desktop systems according to documented plans and published change control processes
- Incident, Problem and Change Management

Professional Attributes:
- Proficient in Windows Server (2012/2016/2019).
- PowerShell Scripting
- Citrix Product upgradation and Migration tasks including hotfix management
- Should have knowledge and experience on Active Directory,DNS and DHCP Concepts
- Exposure and working level knowledge of working with and interfacing to global delivery teams
- Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities
- Ability to manage tasks independently and collaborating with Team
- Proactive approach learning and adapting to new technologies
- Strong service attitude and a commitment to quality.
- Willingness to work in 24x7 model.

Shift Details:
- 24*7 shift
- RTO- 3 days office presence

Additional Information:
- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is open for all locations.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.