Security Officer

Essential Duties and Responsibilities:

1. Professional Conduct and Guest Services (Concierge Focus)

• Exemplary Professional Presence: Maintain a consistently polished, professional, and immaculate
  uniform and personal presentation, serving as a positive and credible first impression for the
  property.
• Proactive Engagement: Act as the primary point of contact for all building occupants and guests,
  providing proactive assistance, clear directions, and timely information with a naturally outgoing,
  engaging, and hospitable demeanor.
• Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, access
  issues, and security concerns, establishing positive rapport and escalating complex matters to
  management as necessary.
• Visitor Management: Efficiently manage the visitor sign-in/sign-out process, verify identity, issue
  temporary badges, and announce guest arrivals in accordance with established security protocols.

2. Security and Loss Prevention Operations

• Access Control: Strictly enforce building access control policies, ensuring every individual (tenant,
  vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing
  unauthorized entry or "tailgating"
• Foot Patrols: Conduct regular, documented security patrols of the property's interior and exterior
  perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and
  reporting safety hazards or security vulnerabilities.
• Surveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV)
  system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
• Emergency Response: Serve as a primary responder to all alarms and critical incidents (e.g., medical
  emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency
  procedures and coordinating with building management and first responders.

3. Documentation and Incident Management

• Report Writing: Prepare detailed, accurate, and professional written reports on all security-related
  incidents, daily activities, unusual occurrences, and patrol observations using required digital
  platforms.
• Critical Incident Escalation: Immediately and effectively escalate all critical incidents and
  emergencies to the appropriate building management, security contacts, and law enforcement
  agencies, ensuring a timely and organized response.
• Key and Access Card Control: Assist with the accurate inventory and issuance of all building keys and
  access cards, ensuring documentation is current and that credentials for terminated personnel are
  immediately deactivated and reconciled.

Minimum Qualifications of Security Officers:

• Must be at least 18 years of age.
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Tennessee Security License
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:

• Bi-lingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:

• Positions starting at $18 - $21 / hour depending on location and position
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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