Special Investigation Unit Assistant

Description

Becker & Company is seeking a dedicated Special Investigation Unit Assistant to join our dynamic team focusing on supporting SIU Case Managers and department leadership with case setup, communications, documentation, and closing. This role tracks outstanding tasks and keeps assignments moving under case manager direction. We investigate all types of insurance claims including workers' compensation, suspected fraud, liability and aim at mitigating expenses for our clients and delivering high-quality results. Are you highly organized, detail-oriented, and eager to support a dynamic investigative team?

Key Responsibilities:

• Review referrals, set up case files, organize source materials, and flag missing information or special client instructions.
• Prepare approved assignment emails and materials; assist with investigator scheduling and coordination with SIU staff.
• Follow up on assignment acknowledgments, scheduling, progress updates, notes, photographs, recordings, and forms.
• Maintain diary dates and task lists; alert the case manager to delays, unanswered contacts, and approaching deadlines.
• Document calls, emails, messages, contact attempts, and completed actions promptly in the case management system.
• Prepare routine client updates and closing correspondence according to client requirements and case manager instructions.
• Organize complete materials for writers; assist with file closing and delivery of approved reports through designated systems, including ShareFile.
• Enter time and billing descriptions accurately, assist with invoices, and meet established productivity expectations.
• Protect confidential information, follow company procedures, and assist with department projects and administrative tasks.

Requirements

• High school diploma or equivalent required; administrative or investigative support experience preferred.
• Strong organization, attention to detail, and ability to manage competing deadlines.
• Clear written and verbal communication skills and consistent follow-through.
• Proficiency in Word, Outlook, Excel, and Teams; ability to learn case systems and upload documents and media.
• Ability to work independently, follow instructions, maintain confidentiality, and escalate concerns appropriately.

Why Join Us?

You'll be part of a team that values excellence, professionalism, and a commitment to exceeding client expectations. Your role will directly impact the quality and efficiency of our investigative services, making you an integral part of our success.

If you're ready to grow in a fast-paced, supportive environment, apply now! This position offers a full-time commitment with the flexibility of being remote, hybrid, or in our Bridgeville office. We provide a comprehensive benefit package, including PTO, 401(k), healthcare, along with other benefits. As a nationwide provider of investigative services, Becker & Company has been serving the property and casualty insurance industry for over 32 years. Join our team of dedicated professionals who enjoy their work and deliver exceptional results.

Becker & Company is an equal opportunity employer.