HR Advisor | French-Speaking

Location: Pasig City

Work Arrangement: Hybrid

Work Schedule: 9:00 PM – 6:00 AM (Manila time)

Job Summary

The HR Advisor will be the first point of contact for new hires, line managers, and HR colleagues. You'll give first-level advice and support on core HR activities such as the employee lifecycle, policies and procedures, and HR systems, helping people get the answers they need so they can focus on their work. You'll also look after HR data, keeping it accurate, organized, and secure.

The role supports onboarding for both English-speaking and French-speaking countries, so strong French and English skills are essential. It's a good fit for HR professionals who enjoy helping people, take pride in accuracy, and like working with HR systems and service desk tools.

Key Responsibilities

Onboarding Support & Employee Experience

• Support onboarding activities for English and French-speaking countries and meet agreed service levels (SLAs)
• Answer questions from new hires, hiring managers, and HR accurately and in line with policies
• Give new hires an engaging and accurate onboarding experience, measured through customer satisfaction surveys and feedback
• Model the company's safety commitment and values in every onboarding interaction
• Provide first-line guidance on onboarding policies, procedures, and processes through the ticketing system and HR support line

Documentation & Compliance

• Prepare and send onboarding documents such as offer letters, employment contracts, induction packs, and pre-employment compliance documents
• Make sure onboarding information is accurate and delivered on time to new hires, managers, and HR
• Carry out pre-employment checks for new starters across English and French-speaking countries
• Store new hire documents and onboarding records securely in digital systems

HR Systems & Data

• Handle onboarding-related HR system tasks, including setting up new hires in SuccessFactors and processing job and position details
• Support mass onboarding and data uploads during hiring campaigns or large recruitment projects
• Act as custodian and administrator of HR data, keeping it accurate and up to date

Coaching & Learning Coordination

• Coach and support line managers and new hires in using onboarding tools and HR systems
• Coordinate onboarding learning requirements, including assigning mandatory training, checking completions, and reporting

Continuous Improvement & Projects

• Join continuous improvement and problem-solving initiatives to make onboarding smoother
• Take part in team and company-wide onboarding projects as needed

Qualifications

• Fluent in French and English, both spoken and written
• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field
• Experience in HR operations, HR shared services, onboarding, or a related area is preferred
• Familiarity with HR systems such as SuccessFactors and ticketing tools such as ServiceNow is an advantage
• Strong attention to detail and accuracy when handling employee data
• Good communication and customer service skills
• Able to work a night shift schedule and a hybrid setup