Client Executive, Telecommunications Industry

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Position Overview

NTT DATA Thailand is seeking a highly motivated and customer-focused Client Executive to manage and grow strategic relationships within the Telecommunications sector. The successful candidate will serve as a trusted advisor to telecom customers, driving customer satisfaction, identifying new business opportunities, and positioning NTT DATA's portfolio of Digital Transformation, Cloud, Cybersecurity, Data & AI, Network, Managed Services, and System Integration solutions.

This role requires strong account management capabilities, executive stakeholder engagement skills, and a deep understanding of the telecommunications industry landscape.

Key Responsibilities

Client Relationship Management

• Build, maintain, and strengthen long-term relationships with key decision-makers and stakeholders across assigned telecommunications accounts.
• Establish trusted advisor status with customer executives, business leaders, and technology teams.
• Conduct regular business reviews to understand customer priorities, challenges, and strategic initiatives.
• Develop account plans and customer engagement strategies to increase customer loyalty and satisfaction.
• Ensure high levels of client satisfaction and proactively address customer concerns and escalations.

Business Development & Revenue Growth

• Identify, qualify, and pursue new business opportunities within existing telecommunications accounts.
• Drive pipeline growth and achieve annual revenue, bookings, and profitability targets.
• Cross-sell and up-sell NTT DATA solutions and services across multiple customer business units.
• Develop strategic pursuit plans for large-scale transformation initiatives and managed services opportunities.
• Lead commercial discussions, proposal development, pricing strategy, and contract negotiations.

Industry & Market Expertise

• Maintain deep understanding of the Telecommunications industry, including: Network Transformation OSS/BSS Modernization Cloud Adoption and Migration Cybersecurity Data Analytics & AI 5G and Edge Computing Customer Experience Transformation
• Monitor industry trends, competitor activities, and emerging technologies to identify growth opportunities.
• Translate customer business challenges into technology-driven solutions.

Internal Collaboration

• Collaborate closely with Solution Architects, Presales Consultants, Delivery Teams, Practice Leaders, and Partners to develop customer solutions.
• Coordinate internal resources to ensure successful proposal development and service delivery.
• Act as the voice of the customer within NTT DATA.

Forecasting & Reporting

• Maintain accurate sales forecasts and opportunity pipelines in CRM systems.
• Provide regular account status updates, revenue forecasts, and business reviews to management.
• Track customer engagement activities and account growth metrics.

Required Qualifications

Education

• Bachelor's degree in Business Administration, Information Technology, Telecommunications, Engineering, or related discipline.
• MBA is an advantage.

Experience

• 7+ years of experience in Enterprise Sales, Account Management, Client Management, or Business Development.
• Minimum 3-5 years managing strategic accounts within the Telecommunications industry.
• Proven track record of achieving and exceeding sales targets.
• Experience selling technology services, consulting, managed services, cloud, infrastructure, cybersecurity, or digital transformation solutions.
• Experience working with major telecom operators, network providers, or telecommunications ecosystem partners.

Skills & Competencies

• Strong executive presence and stakeholder management skills.
• Excellent consultative selling and client engagement capabilities.
• Strategic account planning and opportunity management.
• Strong negotiation and commercial acumen.
• Ability to influence cross-functional teams without direct authority.
• Excellent presentation, communication, and relationship-building skills.
• Strong problem-solving and customer-centric mindset.
• Ability to work in a fast-paced, matrix organization.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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