Relationship Account Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:
The Manager, Commercial Sales Executive is responsible for identifying prospect clients for a specific product family and supporting strategic account planning under Account Executive orchestration. This role proactively helps Account Executives identify opportunities across assigned product families and solutions, owning product family/solution opportunities from qualification to close. The Manager demonstrates product and service capabilities to clients at a moderate technical depth and engages Sales Engineers for more complex selling efforts. Responsibilities include ensuring activation and revenue realization of sold products/services/solutions, driving upselling and cross-selling within existing accounts, and managing renewals for the product family.

The role primarily focuses on net new clients to Visa or product-family-only clients, supporting all activities of core specialist sellers. Based on client propensity to buy additional products, clients may graduate to being assigned a Generalist seller. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities:

• Identify prospect clients for a particular product family and support strategic account planning.
• Proactively assist Account Executives in identifying opportunities across assigned product families and solutions.
• Own product family/solution opportunities from qualification to close.
• Demonstrate product/service capabilities to clients at a moderate technical depth; engage Sales Engineers for complex selling efforts.
• Ensure activation and revenue realization of sold products/services/solutions.
• Drive upselling and cross-selling of the product family within existing accounts.
• Manage renewal of business for the product family.
• Support activities of core specialist sellers, with a primary focus on net new clients or product-family-only clients.
• Facilitate client graduation to Generalist seller based on propensity to buy additional products.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Experience in partner and client development in the payments industry.
• Experience in B2B payments, consulting, product, and business development.
• Experience in a client-facing, revenue-generating environment.
• Experience managing partner relationships, troubleshooting, and problem-solving.
• Experience planning, managing, and closing client deals or partnerships.
• Experience forming strong working relationships across all levels of the organization.
• Experience working in fast-paced, complex, and dynamic environments.
• Experience with integration setups between third-party providers, specifically data API and B2B payment methods.
• Experience scoping partners in line with integration options, assessing feasibility, commercials, and technical lift.

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Experience in commercial growth mindset roles.
• Experience building new relationships with strategic players and agreeing on areas of mutual beneficial value.
• Experience developing and executing account plans with specialist B2B partners.
• Experience collaborating with sales and product teams to maximize revenue and build client relationships.
• Experience evolving value propositions, products, and platforms to meet client/market needs.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.